FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are currently running a 30% off promotion on all window treatments which will see a discount applied to the hardware purchased.
- What is your typical process for working with a new customer?
Our typical process starts off with a complimentary consultation being scheduled in your home or office. I will call the client to learn more about what their wants and needs are for the project and will bring along all the relevant samples to review during our appointment. I usually like to schedule the consultation appointment during the day so we can see what the sample materials look like when they react with the natural light. Once the consultation is done, the client will be provided a quote for the job. If approved, we take a 60% deposit up front, and place the order. Typically orders have a 4-6 week lead time from order date to installation. Once all the items arrive to our warehouse, we contact the client to schedule an installation appointment. Once the installation is successfully completed, we take the remaining payment for the job. We register all the installed items warranties with the manufacturers, and ensure our clients are 100% satisfied with their window treatment for many years to come
- What education and/or training do you have that relates to your work?
I have been in design for over 10 years, and in the service industry for over 20 years. I started my design career designing luxury menswear for my own luxury menswear brand in 2011 and in 2013 I opened my first retail store on Michigan Ave. In 2014 I was awarded the Rising Star award by Fashion Group International for best menswear designer and also received my Master Bespoke Designer certification by the Custom Tailor and Designer Association of America.