ARS of Illinois
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Irving was timely, thorough and professional. He did an excellent job and we are so grateful he could come in the middle of the night to fix our plumbing emergency.Oct 5, 2019Review from GoogleARS of Illinois's reply
Thanks for the kind words, Lauren! We're glad to hear our team could provide you with such an excellent emergency experience. Please let us know if there's anything else we can do for you.
Once again ARS did a wonderful job with servicing our A/C yesterday. The ARS technician, Diego Martinez Ponce, very quickly diagnosed the issue and did an excellent job making sure that our A/C is working properly. He was professional, customer-sensitive and competent. Technicians like Diego Martinez Ponce is a major reason why ARS continues to be our supplier-of-choice when it comes to the servicing and maintenance of our A/C, furnace and plumbing. Thank you, ARS!Sep 22, 2019Review from GoogleARS of Illinois's reply
Thanks for your review, Ben! We're so glad to hear Diego went above and beyond to provide you with an exceptional service experience. Please let us know if there's anything else we can help with.
ARS has done an outstanding job on the plumbing work done on the home I recently purchased. The main sewer line was sluggish and after being there a week, the sewer lines started leaking water in the basement. I called ARS as they had done work on the home next door. Their camera inspection revealed a slight crack in the main sewer line and years of sludge buildup of grease being poured down the drain. Terry S. is great to work with and went the extra effort to get the kitchen drain line flowing properly. After the main sewer was corrected and water properly draining, I had Terry come back and replace 2 toilets. Again, he did outstanding work. ARS stands behind their work and you can count on them! Thanks and keep up the great work.Sep 24, 2019Review from GoogleARS of Illinois's reply
Thanks for your review, Marc! We're so glad to hear Terry went above and beyond for you. Please let us know if there's anything else we can do to help.
Water Heater Installation or Replacement
I did not hire anyone off Thumbtack. There was no option for that.Sep 19, 2019Verified
Tony was extremely professional and walked us carefully through the problem as well as the solution options. We really appreciated his concern about potential mold and our health following our water crisis. We will definitely use ARS again and hope we get Tony B.Sep 20, 2019Review from GoogleARS of Illinois's reply
Thanks for your review! We're so glad to hear Tony went above and beyond to ensure your issues were properly addressed. Please let us know if there's anything else we can help with.
- What should the customer know about your pricing (e.g., discounts, fees)?We have a factory rebate on HVAC equipment that is valid until February 2nd, 2020 for up to $1600.00 off of a new furnace and AC combo. $89.00 indoor drain cleaning with a free camera inspection. $100.00 off humidifiers with installation- ends 2/15/2020. Veteran and senior discounts apply.
- What is your typical process for working with a new customer?Call us and set up an account with us. From there we would set up your appointment based on your availability and our open schedule. We are a payment upon completion of work business. We do offer financing on repairs and new equipment starting at $500 and up.
- What education and/or training do you have that relates to your work?We have sent technicians to factory training at Carrier, Lennox, and Mitsubishi. Safety training occurs on a monthly basis involving various topics.