FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Day 1 Heating & Cooling, we keep pricing simple, honest, and transparent. There are no hidden fees and no surprise charges — ever. Here’s what customers can expect: - Upfront, flat-rate pricing before any work begins - Discounts for multi-system homes and bundled services - Commercial and residential maintenance plans that lock in lower rates - Free estimates for new equipment and major repairs - Clear communication if additional work is recommended — you approve everything first We believe customers deserve straightforward pricing and quality work they can trust. If you ever have a question about cost, we explain it clearly, so you feel confident in every decision.
- What is your typical process for working with a new customer?
When you work with Day 1 Heating & Cooling, the process is simple, clear, and stress‑free from start to finish. Here’s what new customers can expect: 1. Quick, Friendly Contact We start by listening. You tell us what’s going on — no heat, no cooling, strange noises, or just routine maintenance. We ask a few quick questions, so we understand the situation before we arrive. 2. Honest, Upfront Pricing Before any work begins, we explain the service, the cost, and what you can expect. No surprises, no pressure, and no hidden fees. 3. Thorough On‑Site Evaluation We inspect the system, diagnose the issue, and walk you through what we find in plain language. You’ll always know why something needs to be repaired or replaced. 4. Clear Options You Can Choose From We give you repair options, maintenance recommendations, or replacement choices when needed — always based on what’s best for your comfort and budget. 5. Quality Work Done Right the First Time We complete the work with care, respect your home, and make sure everything is running safely and efficiently before we leave. 6. Follow‑Up & Support After the job, we check in to make sure everything is working the way it should. We’re here for ongoing maintenance, questions, or future service needs. Our goal is simple: make every customer feel taken care of from Day 1.
- What education and/or training do you have that relates to your work?
I’m a fully trained and certified HVAC professional with hands‑on experience and industry‑recognized credentials. Here’s what we bring to every job: EPA 608 Certified – Required certification for safely handling and working with refrigerants. Licensed & Bonded – Ensures customers are protected and work meets state and local requirements. ComEd Energy Efficiency Training – Specialized training focused on high‑efficiency systems, energy‑saving upgrades, and proper installation practices. Manufacturer Training (Goodman/Daikin/ Mitsu. / Bosch) – Up‑to‑date training on modern equipment, diagnostics, and warranty‑approved repair procedures. Ongoing Professional Development – We stay current with new technology, codes, and best practices to make sure customers get the safest and most reliable service. Our goal is simple: combine strong technical training with honest, dependable service so every customer feels confident in the work being done.