FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service Call Fee: $79 – Includes a full diagnostic of your HVAC or refrigeration system. We’ll waive the service fee if you approve the recommended repair! Seasonal Tune-Up Special: $89 – Keep your system running efficiently with our comprehensive tune-up check.
- What is your typical process for working with a new customer?
Our Process for Working with New Customers: Initial Contact – You can reach us by *****, *****, or through our *******. We'll gather basic information about your issue or request. Schedule a Visit – We’ll schedule a convenient time for one of our certified technicians to come out. Diagnostic & Assessment – For a $79 service call fee, our technician will perform a full diagnostic of your system. Upfront Estimate – We’ll explain the issue and provide a clear estimate for the repair. If you approve the repair, we waive the $79 service fee. Repair or Service – Once approved, we’ll complete the repair or service on the spot if possible, or schedule a follow-up if parts are needed. Follow-Up & Support – We stand by our work and are always available for any follow-up questions or future service.
- What education and/or training do you have that relates to your work?
Our technicians are EPA-certified and have completed accredited HVAC/R training programs focused on diagnostics, repair, installation, and refrigerant handling. We are proud to be: NATE-Certified Mitsubishi Diamond Contractor Rheem Certified Contractor Carrier Approved Contractor A2L Refrigerant Approved In addition, our company is fully licensed, insured, and bonded, giving you peace of mind that you're working with qualified professionals who stand behind their work. We also stay current through continuous manufacturer training and safety certifications to ensure every service meets the highest standards.