FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The pricing depends on distance between locations, the flights of stairs to get to the drop off level, if there is assembly of furniture and if our team is packing or unpacking boxes. To assure that all your items will be safely packaged we recommend having cardboard boxes. We can supply cardboard boxes if needed for an additional price. We will wrap you wood furnishings in our quilted pads with tape and or plastic wrapping.
- What is your typical process for working with a new customer?
Our typical process for working with new customers involves the customer filling out a form with name, date and location of the Pick up point and then the address of the final destination. Also, The customer will be asked for a job description of exactly what items will be moved and to what location, if disassembly is required and or unpackaging of boxes.
- What education and/or training do you have that relates to your work?
We are trained in delivery and assembly of furniture and we are trained in wrapping and packaging of your belongings, loading and unloading of the truck and properly maneuvering your furniture into your new home without damaging your property or merchandise. If we feel that it will be a difficult task a waiver will be filled out and given to the customer to sign that releases us from any damage to property or belongings . We will evaluate and give you an honest answer if the task can be completed. We value and respect our clients!!! We DO NOT want to damage your home or belongings at ALL! We do not "FORCE" any furniture without customer's approval. Sometimes things don't fit through door ways or hall ways!!!!