Creative Carpet & Flooring - Mokena

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About

No Regrets Guarantee! If at any time during the first 30 days after installation you decide, for whatever reason, you don’t like your new flooring that was installed, just let us know. We’ll replace the materials, free of charge. We offer this guarantee to ALL of our customers purchasing flooring for their personal residences, regardless of size or cost of the material. With an outrageously good guarantee like this, we can’t include the cost of installation or other labor, so you’ll have to cover that. We offer this amazing guarantee because you’re going to have your new floor for a long, long time, and we don’t want you to have to live with a choice you’ll regret. We want you to be head-over-heels thrilled with your selection. So, if you are unhappy with the flooring, we’ll replace it one time, free of charge, with another style of equal or lesser value. If the new flooring you select costs more, you simply pay the difference. If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!” So how can we offer such a powerful guarantee? We couldn’t, unless we were absolutely confident in the quality of our products and service. We are confident, and you will be, too… we guarantee it! We want you to be super pleased - in fact, absolutely delighted - with your beautiful new flooring and the service we provide.

Overview

Background checked

20 employees

36 years in business

Business hours

SunClosedMon10:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, Credit card, and Square cash app.

Social media

Facebook, Instagram, Twitter

Services offered

Flooring to repair

Solid wood

Engineered hardwood

Laminate

Vinyl or linoleum

Special features of current flooring

Irregular shape

Stairs

Radiant floor heating

Floor fixtures

Property type

Residential

Commercial

Projects and media

Reviews

Great 4.8

196 reviews

5

92%

4

5%

3

0%

2

2%

1

1%

Your trust means everything to us. Learn about our review guidelines.

Read reviews that mention:

Chris S.

Aug 8, 2017

•

From Google

I can NOT say enough about Creative Flooring and Carpets! From the first phone call with Steve, to the estimate and measuring, to the ordering, to the dropping off of the materials, and installation, we received A+++++++ service! Before finding them I was to have my floors done by Empire, twice they were out to do the work and twice I sent them away!first time they can w out they told me I have to have a Asbestos test done on some old tile before they'd do the work. Why wasn't I told this before it was scheduled at the time of the estimate??? My answer ...they were clueless! After allthat Steve from Creative took one look at the old tile and said he could have told us it wasn't asbestos by looking at it and it wouldnt have cost us an additional $250! That's the short version, the 2nd time they came to do the job AFTER the expensive tile lab test, they came unprepared without all the materials needed to complete the full job, but definitely wanted to get paid before they started even though we knew they couldn't even finish the job (until who knows when)! Needless to say, I said IM DONE, you will NOT get my business and told them to leave. Never again will I call Empire and I will ALWAYS call Creative Flooring and Carpets!!!

Creative Carpet & Flooring - Mokena's reply

Choosing a floor covering store isn’t easy because you’re bombarded with misleading advertising, confusing claims and simply bad information. We want our customer's floor covering experience to be a dream come true rather than the nightmare you had to endure. Thank you so much for sharing your experience with us! It was a pleasure working with you. Please let us know if you need anything further. ENJOY YOUR NEW FLOORS!!!

Barry G.

Aug 22, 2015

Professional and willing to go above and beyond to help their client, even going so far as to offer alternative solutions to flooring issues that they might not be able to service.

David M.

Aug 28, 2015

kitchen floor and master suite carpet. kitchen floor had 1 tile that was not "right looking" and they didn't give a lame excuse for "manufacturing differences" that we had heard from others about similar issues. in fact without hesitation they set up an appt. for the offending piece of flooring to be replaced (this took almost as long as the initial install.) but now it looks fantastic. anyone can install flooring properly, but it takes a quality company to resolve issues in such a professional manner. two thumbs way up and 5 stars!!!!!

Michael H.

Nov 6, 2015

Creative Carpet & Flooring - Mokena's reply

MiKayla L.

Sep 10, 2017

•

From Google

We had our floors refinished, and we are so happy with how they turned out. Michelle is amazing to work with, and I would absolutely have them do any floor job in the future. Thank you creative carpet!

Creative Carpet & Flooring - Mokena's reply

You are so welcome, MiKayla! We enjoyed working with you. We think Michelle is amazing, too, and are so glad to have her as part of our team. We look forward to working with you again when you need us. Until then, ENJOY YOUR NEW FLOORING!!!

Credentials

Background Check

Mark Bouquet

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer installation on every product we sell. Every price includes material and installation. We provide several a la carte options such as furniture, trim, demo, etc. for clients that need those additional services.
What is your typical process for working with a new customer?
We are very flexible with clients' schedules and individual needs. We can come out to do an on-site survey of the area that you are looking to remodel. We can discuss flooring options while on-site and explain the differences in the individual types of flooring. If there you are unable to find a product you like from the consultant's collection, we have several stores to come in and browse a more extensive selection.
What education and/or training do you have that relates to your work?
Our installers go through a process when working for us; their work is inspected and tested before being sent to a client's home. At Creative Carpet & Flooring, we feel so confident in our installation process, that we offer a LIFETIME WARRANTY on labor. We would not be able to provide this if we were not 100% confident in our technician's abilities.