Creative Carpet & Flooring - Mokena

4.9

(10)

About this pro

No Regrets Guarantee! If at any time during the first 30 days after installation you decide, for whatever reason, you don’t like your new flooring that was installed, just let us know. We’ll replace the materials, free of charge. We offer this guarantee to ALL of our customers purchasing flooring for their personal residences, regardless of size or cost of the material. With an outrageously good guarantee like this, we can’t include the cost of installation or other labor, so you’ll have to cover that. We offer this amazing guarantee because you’re going to have your new floor for a long, long time, and we don’t want you to have to live with a choice you’ll regret. We want you to be head-over-heels thrilled with your selection. So, if you are unhappy with the flooring, we’ll replace it one time, free of charge, with another style of equal or lesser value. If the new flooring you select costs more, you simply pay the difference. If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!” So how can we offer such a powerful guarantee? We couldn’t, unless we were absolutely confident in the quality of our products and service. We are confident, and you will be, too… we guarantee it! We want you to be super pleased - in fact, absolutely delighted - with your beautiful new flooring and the service we provide.

28 years in business

19 employees

Reviews

4.9

10 reviews

90%

10%

Gregory K.

Steve Williams did an excellent job getting everything setup and getting me a quote. They did and excellent job. Would highly recommend them.
Dec 23, 2015
Mark B.'s reply
We are so glad to hear you would recommend us! Thank you for your review, we really appreciate it.
Michael H.

We had to have all of our floors throughout our church facility redone. Mark Jr provided us with a variety of samples with outstanding warranties. When the installation process was started, the installers were very courteous and professional in their actions and work. Cleanup was done continuously keeping the facility clean throughout the installation process. They installed LVT and carpet throughout the facility. Creative Carpet and their employees were a pleasure to do business with. I have and will continue to recommend them. Their quality of service was above outstanding. Michael H, Shepherd's Community Church, Harvey IL.
Nov 7, 2015
Mark B.'s reply
Thank you for your kind words. It was a big job and we were happy be of service!!! It was such a pleasure to do business with you!
Erin Dalton D.

We were given great customer service the minute we walked in to the store. My husband and I were explained the differences in carpet so we could make the best decision for our home. Our installation was fast and we love the carpet!
Sep 7, 2015
Mark B.'s reply
We love to hear when our customers love their flooring! Education is key in making a flooring decision and investment. Thank you so much for taking the time out and leaving such a wonderful review. Enjoy your beautiful flooring!!!
Kathleen C.

Mark Jr., being familiar with the heavy traffic flow in our house, recommended we choose between two hard working carpets. I now have the most gorgeous carpeting I've ever had and it is holding up beautifully! Installation and clean up were done to perfection! Great job Creative Carpet and Flooring!
Sep 2, 2015
Mark B.'s reply
We appreciate you taking the time to leave such a wonderful review! If you get a chance, we would love to see how your floor is holding up... email us a picture if you can :) Thanks again for your business.
Chuck H.

Creative Carpeting has been a real find for us. Once we met Mark and his staff, it was easy to make the decision to have Creative carpet our entire home. Great installers. Follow-up as to our satisfaction was a welcome feature. We would recommend and have recommended Creative to our extended family.
Sep 1, 2015
Mark B.'s reply
Thank you SO much for your referrals! Customers like you are our hero!!!

Photos and Videos

24 photos and 1 video

FAQs

What advice would you give a customer looking to hire a provider in your area of work?
Not All Flooring Is Created Equal!!! Make sure you talk to a qualified salesman to teach you the differences in each type. Not every type of flooring may work with the unique needs of your home.