No Regrets Guarantee! If at any time during the first 30 days after installation you decide, for whatever reason, you don’t like your new flooring that was installed, just let us know. We’ll replace the materials, free of charge. We offer this guarantee to ALL of our customers purchasing flooring for their personal residences, regardless of size or cost of the material. With an outrageously good guarantee like this, we can’t include the cost of installation or other labor, so you’ll have to cover that. We offer this amazing guarantee because you’re going to have your new floor for a long, long time, and we don’t want you to have to live with a choice you’ll regret. We want you to be head-over-heels thrilled with your selection. So, if you are unhappy with the flooring, we’ll replace it one time, free of charge, with another style of equal or lesser value. If the new flooring you select costs more, you simply pay the difference. If you walked into any other flooring store and asked them for a guarantee like this, they would probably laugh and tell you “no way!” So how can we offer such a powerful guarantee? We couldn’t, unless we were absolutely confident in the quality of our products and service. We are confident, and you will be, too… we guarantee it! We want you to be super pleased - in fact, absolutely delighted - with your beautiful new flooring and the service we provide.