FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is honest, transparent, and based on the scope of work needed to do the job right. We provide clear estimates before work begins, communicate any changes upfront, and offer financing options to help make larger projects more manageable. We believe in fair pricing, quality work, and serving every customer with respect.
- What is your typical process for working with a new customer?
Our process follows The Way of Service: Discover, Plan, Execute, and Guarantee. We start by learning your needs, then create a clear plan with pricing and timeline. Once approved, we complete the work with clear communication, quality craftsmanship, and a commitment to your satisfaction.
- What education and/or training do you have that relates to your work?
Our team completes both internal education and external industry training each year, including paid classes for hardscaping, outdoor living, and water features. Every crew member must complete our education process before working in the field, helping us deliver safe, skilled, quality service.