FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on a per-project basis in accordance with our standards for quality and workmanship along with the competitive market rates. We seek to provide high-quality material into our projects when we can, but are happy to work with the material that customers have on-site. We do offer various discounts such as additional work discounts and return customer discounts. We do take deposits before any work has begun and we accept a variety of payment types for customer convenience.
- What is your typical process for working with a new customer?
Depending on the customer's needs, we will take an in-person or video chat meeting to make estimates or give advice. We always request that pictures and a brief description be given first. If a client is starting from the interior design phase we will use a video conference first before any in-person meetings. Simple projects such as paint, flooring, and tile can be rough estimated via an exchange of photos and measurements. Once the estimate is agreed upon and a deposit is made work will be scheduled and the material will be ordered. After that, the customer is in good hands and can count on their project to be completed on time and on budget. Of course, due to the nature of the construction and remodeling business, unexpected surprises can always appear. At Callaco, we plan for this and with many decades of project management and customer service experience, we take pride in our clear communication and transparency with the customer.
- What education and/or training do you have that relates to your work?
We have extensive experience in project management and construction. Our staff has spent their careers as project managers, real estate agents and investors, general contractors, subcontractors, and union tradesmen. Our head of design is a member of the Retail Design Institute and a Board member of the Connecting Point Retail Fashion.