One Hour Heating & Air Conditioning

Dear Kishore, Thank you for sharing your feedback. We're truly sorry to hear that you felt disappointed with your experience, and we completely understand your concerns about the cost. We know that unexpected HVAC repairs can be stressful and expensive, especially in today’s economy where inflation has affected pricing across many industries. When we visited your home, we made every effort to honor your request to work with the existing system, rather than replacing the motor, in order to help manage costs. Our team worked to find a solution that would restore comfort while extending the life of your current system. We're sorry to hear that it still felt like too much—and we understand how that can be frustrating. Regarding our product recommendations and membership program, our intention was simply to educate and offer options for improving your home’s indoor air quality and comfort, especially since we had discussed those topics during our visit. There was never any pressure intended, and we’re sorry if it came across that way. Please know that your repair is backed by our 2-year labor satisfaction guarantee and a lifetime warranty on parts—we stand behind our work and are here if you have any concerns down the road. We truly value your business and hope we can restore your trust in the future. Warm regards, The One Hour Heating & Air Conditioning Team