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About
Expert Design Meets White-Glove Service
With over 15 years in the design industry and 25 years in service, Jivesh and his team bring a refined eye to every window. At Gotcha Covered of the Northshore, we don’t just sell blinds—we curate custom solutions for your home or business.
Why work with us?
Personalized Design: Complimentary one-on-one consultations to match your style and budget.
National Power, Local Heart: We offer the competitive pricing of a 150-franchise brand with the care of a local small business.
Full-Service Ease: From custom draperies and shutters to advanced motorization, we handle everything from design to professional installation.
Note: To ensure the highest quality, we only install and repair products purchased directly through us.
Ready to transform your space? Let’s find the perfect fit together.
Overview
Hired 21 times
Background checked
3 employees
5 years in business
Business hours
SunClosedMon8:00 am - 6:00 pm
Payment methods
This pro accepts payments via Check, Credit card, and Zelle.
Customers rated this pro highly for work quality, professionalism, and value.
Exceptional 5.0
47 reviews
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This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Your trust means everything to us. Learn about our review guidelines.
Jamie T.
3 weeks ago
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From Google
Designed and made multiple custom pillows that look great!
Gotcha Covered of the Northshore's reply
Thank you, Jamie, for trusting us with your custom pillows. We are delighted you are pleased with how they turned out.
Francisco C.
Jun 24, 2026
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From Google
Wow the service and the windows met my expectations and just wanted to give a huge shout out to Jivesh, thanks for all your help.I highly recommend this place.
Gotcha Covered of the Northshore's reply
Francisco, thank you for recognizing Jivesh and the service received. We appreciate your endorsement and are glad your expectations were met.
Jerry B.
May 16, 2026
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From Google
Jivesh is truly a tour de force. He communicates clearly & promptly; has a keen eye for design;and strives to exceed clients expectations. I highly recommend Jivesh & Gotcha Covered.
Gotcha Covered of the Northshore's reply
Thank you, Jerry, for sharing your experience with Jivesh and Gotcha Covered. Your feedback on communication and design insight is valued.
Tiffany T.
Sep 23, 2025
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From Google
If youre thinking about window coverings, I highly recommend working with Jivesh Toor at Gotcha Covered.We were looking to get blackout curtains installed in front of older window treatments that were letting too much light in. Jivesh was highly professional, prepared with swatches, and gave us really great recommendations in terms of cloth/color/design for custom treatments that addressed all our concerns. Communication after the initial consult was great as well.On the day of installation, you could tell Matthew and his team knew exactly what they were doing and made the process stress free. Their service went beyond expectation.Our blackout curtains hardly lets any light in, were measured perfectly and look high quality/elegant!
Gotcha Covered of the Northshore's reply
Tiffany, we’re grateful for your detailed feedback. Knowing our team’s professionalism and communication brought a seamless experience with your blackout curtains means a lot.
Kate S.
Dec 16, 2025
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From Google
Fantastic customer service and product. Jivesh was so helpful, professional and kind. The installer was fantastic and did a beautiful job. The remote action is silent and strong.
Gotcha Covered of the Northshore's reply
Kate, we appreciate you highlighting Jivesh's approach and the installer's care. Glad the silent remote meets your needs!
Credentials
Background Check
Jivesh Toor
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We are currently running a 30% off promotion on all window treatments which will see a discount applied to the hardware purchased.
What is your typical process for working with a new customer?
Our typical process starts off with a complimentary consultation being scheduled in your home or office. I will call the client to learn more about what their wants and needs are for the project and will bring along all the relevant samples to review during our appointment. I usually like to schedule the consultation appointment during the day so we can see what the sample materials look like when they react with the natural light. Once the consultation is done, the client will be provided a quote for the job. If approved, we take a 60% deposit up front, and place the order. Typically orders have a 4-6 week lead time from order date to installation. Once all the items arrive to our warehouse, we contact the client to schedule an installation appointment. Once the installation is successfully completed, we take the remaining payment for the job. We register all the installed items warranties with the manufacturers, and ensure our clients are 100% satisfied with their window treatment for many years to come
What education and/or training do you have that relates to your work?
I have been in design for over 10 years, and in the service industry for over 20 years. I started my design career designing luxury menswear for my own luxury menswear brand in 2011 and in 2013 I opened my first retail store on Michigan Ave. In 2014 I was awarded the Rising Star award by Fashion Group International for best menswear designer and also received my Master Bespoke Designer certification by the Custom Tailor and Designer Association of America.
