FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Negotiated individually based on the scope of work and travel requirements.
- What is your typical process for working with a new customer?
My first job is to listen - to what's said, and what's not said - to figure out if I can help you. If not me, I may be able to provide referrals. From there we will determine the scope of work, each assignment is unique.
- What education and/or training do you have that relates to your work?
Managing Director Dacia DeRidder & Associates Providing executive-level UX & EX customer experience, customer success, and contact center consulting services (with an eye towards product inclusion and equity) through Pritzker New World Ventures, Northridge Consulting Group, and Witt O’Brien’s Crisis Management Consulting Group. Divisional Vice President, Customer Success & Advocacy, Employee Benefits Practice Leader Rolling Meadows, ILRolling Meadows, IL Defined, delivered, and commercialized innovative, profitable service offerings. Delivered a superior customer value proposition while reducing corporate risk. Analyte Health Vice President Sales, Customer Success, Service Delivery & StrategistVice President Sales, Customer Success, Service Delivery & Strategist Chicago, Illinois, United StatesChicago, Illinois, United States first of its kind, full-blown online/digital health medical practice (SaaS). Direct reports: five. Indirect reports: 60 to 80. Vice President Sales, Customer Success, Service Delivery, and Corporate Strategist Championed by former COO to grow digital health SaaS venture. Defined and branded the company’s digital health service/e-commerce experience. Determined go-to-market strategic direction. Scaled the company by optimizing capital efficiency, employee development, product collaboration, and third-party alignment (Quest, LabCorp, the Teledoc). Right hand to CEO, a participant in board meetings. Sr. Director / Category Management / Worldwide Customer Care, Sales & Service / Reverse Logistics Motorola Mobility (A Google Company) · Greater Chicago AreaGreater Chicago Area Recruited to a massive consumer technology company during the global high-growth stage. Achieved groundbreaking improvements in customer support with worldwide CRM implementation spanning 27 countries.R Tellabs Sr Director Professional Services Jul 2002 - Oct 2005 · 3 yrs 4 mosJul 2002 - Oct 2005 · 3 yrs 4 mos Improved corporate alignment with customer needs and drove profits within a shrinking environment.I