FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have recently updated my pricing system to be competitive to mobile groomers since I do offer a very specialized service. I give examples of pricing on my website. Heavy matting and oversized pets may be an additional charge. I also offer some designing items for your pets so please ask. I am currently working on opening an online store. It will include, bows, tu-tus-, homemade calming treats, and other homemade treats.
- What is your typical process for working with a new customer?
Once I am hired, we go over a day and time that works for me to either come to their home. When we meet, I like to chat for about 10-15 minutes to get to know them as well as get to know their pet so everyone feels comfortable. Then they show me a good place to work that includes a bathing area. You are always welcome to watch, but sometimes some animals do better away from their owner. Please just be prepared for that. After I am done, there is the big reveal. I go over any concerns I may have, hopefully none at all. Payment will be due at the time of service. I accept cash, check, Visa, and MasterCard. I have a 24 hour cancellation policy, which reserves the right for me to charge a fee for late cancellations. For households with 3 or more pets, I require a deposit of 50% at the time of appointment set-up. Please feel free to ask about any of my current policies.
- What education and/or training do you have that relates to your work?
I went to an AVMA accredited 2 year college program and received my associates in Veterinary Technology. I passes the VTNE which is a National exam and I hold a license as a Certified Veterinary Technician. I have also worked as a groomer on and off since 2001 and have taught Animal Behavior when teaching at an AVMA program.