FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to the specific cleaning needs of each client. We provide detailed quotes upfront, which include all necessary cleaning supplies and labor. Discounts may be available for recurring services or referrals.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer includes the following steps: 1. Initial Contact: We start by understanding your cleaning needs, preferences, and the scope of work required. This can be done via phone, email, or a brief consultation. 2. Quote and Details: Based on the information provided, we offer a transparent and customized quote, including pricing, services, and any additional details. 3. Scheduling: Once you approve the quote, we schedule the cleaning appointment at a time that works best for you. 4. Security Deposit: To secure your booking, we require a small non-refundable security deposit. 5. Service Delivery: On the scheduled date, our fully trained and insured team arrives with all the necessary supplies and equipment to complete the job efficiently and thoroughly. 6. Follow-Up: After the service, we follow up to ensure your satisfaction and address any feedback. We aim to make the process smooth and tailored to your needs.
- What education and/or training do you have that relates to your work?
Our team at Golden Fenix Cleaning LLC is comprised of trained professionals with extensive experience in residential and commercial cleaning. Each team member undergoes comprehensive training in: • Advanced Cleaning Techniques: Proper methods for deep cleaning, standard cleaning, and specialized tasks like appliance cleaning, window cleaning, and post-construction cleaning. • Health and Safety Standards: Proper handling of cleaning chemicals, maintaining hygiene, and ensuring a safe environment for both clients and cleaners. • Customer Service: Understanding client needs, effective communication, and ensuring customer satisfaction. • Equipment Operation: Safe and efficient use of professional-grade cleaning tools and machines. Additionally, as the owner, I have years of hands-on experience working in the cleaning industry, which has equipped me with the knowledge to deliver exceptional results and train my team effectively.