FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Clean&Fresh Service, we offer transparent and competitive pricing with no hidden fees. Our rates are based on the size of the property, the type of cleaning (standard, deep, move-in/out, or Airbnb), and the level of detail required. Here’s what to know: 💲 Flat Rates or Hourly Options: Depending on the service, we offer both flat-rate packages and hourly pricing to suit your needs and budget. 🔁 Recurring Discounts: We offer special discounts for weekly, bi-weekly, and monthly cleanings. 📦 Customized Quotes: Every home is different, so we provide personalized quotes after understanding your specific needs. ❗ No Hidden Charges: All pricing is discussed upfront. There are no surprise fees. 🏡 First-Time Deep Cleaning Fee: For homes that haven’t been professionally cleaned in a while, a one-time deep cleaning may be required before starting recurring service. 🎁 Referral & Bundle Discounts: Get rewarded for referring friends or booking multiple services at once. We aim to provide great value with every clean — quality work at fair prices.
- What is your typical process for working with a new customer?
At Clean&Fresh Service, we aim to make the process smooth, clear, and stress-free for every new customer. Here’s how it works: 1. Initial Contact You reach out to us with your cleaning needs — whether it’s a standard clean, deep clean, move-in/move-out, or Airbnb turnover. 2. Details & Quote We ask a few quick questions about your home (size, number of rooms, specific concerns) and provide a personalized quote — no obligation, no hidden fees. 3. Scheduling Once you’re ready to book, we schedule a convenient date and time. We can often accommodate same-day or next-day requests if needed. 4. Cleaning Day Our professional cleaner(s) arrive on time, fully equipped, and ready to work. We follow a detailed checklist and can customize tasks based on your priorities. 5. Final Walkthrough or Feedback After the cleaning, we check in to make sure everything meets your expectations. Your satisfaction is our priority. 6. Follow-Up & Recurring Options If you’re interested in ongoing service, we help you set up a recurring schedule with discounts and reminders. We’re here to make your life easier — from the first message to the final sparkle.
- What education and/or training do you have that relates to your work?
Our team at Clean&Fresh Service is made up of experienced, trained professionals who understand the science of effective and safe cleaning. While we may not have formal degrees in cleaning, we’ve completed specialized training in: 🧽 Professional Cleaning Techniques – Our team is trained in industry-standard methods for deep cleaning, stain removal, sanitizing, and disinfecting. 🧼 Product & Surface Knowledge – We know how to use the right products on the right materials to avoid damage and achieve the best results. 🏠 Move-Out & Airbnb Turnover Standards – We’re trained to meet the high standards required for rental properties, including detailed checklists, staging, and fast turnaround times. 💼 Customer Service & Communication – We prioritize reliability, respect, and responsiveness, and have years of experience working directly with homeowners, property managers, and Airbnb hosts. Our knowledge comes from hands-on experience, continuous improvement, and a commitment to providing high-quality, detail-oriented service.