Pure Wave
Top Pro
About
Our cleaning company stands out because we combine eco-friendly products, reliable staff, and meticulous attention to detail. We don’t just clean — we create fresh, healthy, spotless spaces, every time.
Overview
Current Top Pro
Hired 10 times
Background checked
7 employees
5 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Apple Pay, PayPal, Square cash app, and Zelle.
Services offered
Cleaning type
Standard cleaning
Deep cleaning
Move out cleaning
Vacation rental cleaning
Extra services
Interior window cleaning
Fridge cleaning
Oven cleaning
Laundry
Pets
Houses with pets
Projects and media
1 photo
Projects and media
1 photo
Reviews
Customers rated this pro highly for professionalism, value, and work quality.
Good 4.2
5 reviews
5
80%
4
0%
3
0%
2
0%
1
20%
Wendy S.
Sep 4, 2025
Hired on Thumbtack
We called them at eight pm to clean our house and they arrived at 9.30 and cleaned overnight so we could hand it over to the landlord. They went above and beyond and were so appreciative of their responsiveness and commitment to a job well done.
Details: 3 bedrooms • 2 bathrooms • Move out cleaning • Oven cleaning • Baseboard cleaning • Interior cabinet cleaning • No pets in home • Just once
House Cleaning
Carly h.
6 days ago
Hired on Thumbtack
Responding fast. They are really being considerable and very understanding with no judgement. They will meet your expectations.
House Cleaning
Alexander W.
4 weeks ago
Pure Wave provides outstanding housekeeping services. Their team is professional, reliable, and attentive to detail. My home looked immaculate and felt refreshed. I highly recommend their services to anyone seeking quality and consistency.
Sally S.
Sep 2, 2025
Hired on Thumbtack
Dear Task Rabbit,
I am writing to formally file a complaint regarding a deeply unsatisfactory experience I had with the cleaning service Pure Wave contracted by you, originally booked through TaskRabbit on Saturday, Aug 30th. Not only did the service fall far below basic professional standards, but the conduct of your staff both during and after the appointment was inappropriate, unprofessional, and deceptive.
To begin, I was charged over $65 per hour for what was advertised as a “standard cleaning” service. What I received was the worst cleaning experience I’ve ever encountered and more expensive than traditional “deep cleaning” services.
The cleaner arrived over 30 minutes late, citing parking issues, but failed to communicate proactively about the delay. Once onsite, the cleaner was ill-prepared and failed to meet even basic expectations:
All mirrors and glass surfaces were left streaked and foggy. Bedrooms were left unswept
The cleaner had to be asked to move personal items (such as toothbrushes and hairbrushes) before spraying surfaces with cleaning fluids—basic preparation that should be second nature in professional cleaning.
Corners of rooms were ignored, especially behind large plants, and plant pots were not dusted.
When I asked about cobweb removal, I was told it wasn’t included in a “simple cleaning”—a basic task one would reasonably expect to be covered.
Cut corners were everywhere, both literally and figuratively.
Additionally, I was told two cleaners would arrive, yet only one showed up—a non-English-speaking worker who spent much of the time on the phone with her manager (as documented and recorded on our security cameras). To my surprise and discomfort, the cleaner also appeared to be wearing an ankle monitor, something I was not informed about beforehand.
The situation was further worsened by the unethical communication practices from Pure Wave company:
Before the appointment, I began receiving unsolicited texts from an unknown number, heavily soliciting cleaning services and negotiating pricing at $210; cheaper than TaskRabbit’s listed quoted rate. No name was given, and the sender never identified themselves.
When I inquired via the TaskRabbit platform if these texts were from Pure Wave company, they confirmed it was them, yet refused to honor the discounted rate they had themselves offered via text.
This kind of bait-and-switch pricing is not only misleading but also highly unprofessional and deceptive.
After the cleaning was completed, I showed the cleaner proof of payment, and yet 45 minutes later, I began receiving harassing messages from someone calling themselves her manager, demanding a screenshot of the payment confirmation. I stated clearly that I was dissatisfied with the service and did not wish to be contacted further. Despite this, unsolicited and aggressive messages continued, forcing me to block the number entirely.
This experience has left me feeling taken advantage of and completely disrespected—not only as a paying customer but as someone who expected a minimum level of professionalism, cleanliness, and transparency.
I am requesting the following:
A partial or full refund for the substandard service delivered.
Immediate assurance that no further contact will be made to my phone or any other communication channel outside the official booking platform.
If I do not receive a timely and satisfactory resolution within 7 business days, I will have no choice but to:
Leave detailed public reviews outlining this experience with pictures and the recordings from the service date.
Report Pure Wave’s conduct to TaskRabbit’s trust & safety team;
File a complaint with the appropriate consumer protection agency.
I strongly encourage you to address this matter professionally and take responsibility for what has clearly been a serious failure in service delivery and business ethics.
Sincerely,
Mrs Steiner
Details: 3 bedrooms • 2 bathrooms • Standard cleaning • Pets in home • Just once
House Cleaning
Walter J.
Sep 5, 2025
Hired on Thumbtack
People were fast and efficient
Details: 2 bedrooms • 1 bathroom • Deep cleaning • Fridge cleaning • Oven cleaning • No pets in home • Every week
House Cleaning
Credentials
Background Check
Anna Shevchuk