FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For services, we charge time and materials. Our standard hourly rate is $95.00 per hour. It is always beneficial to do an onsite quote, which we are happy to provide free of charge. You can also send us pictures of the installation and job site. Understanding what each and every job entails helps us to provide an accurate quote. Our water treatment division provides a free basic water analysis, should you need any water filtration or drinking water services or equipment.
- What is your typical process for working with a new customer?
In order to provide the most accurate quote, we typically need to discuss not only the problem that the customer is having, but also what specific equipment is that they currently have, along with seeing a photo (if unable to quote in person) of the location and installation of the current equipment.
- What education and/or training do you have that relates to your work?
We have factory trained service and installation technicians with over 55 years of combined experience.