Ed I.
Frank came out to our location the very same day. He diagnosed the copier and he gave me the bad news. I was afraid it was going to happen, a 9 year old copier. His rates were very reasonable. As we were discussing things I brought up the fact that our Detroit office used to have a Ricoh copier and it lasted forever. Frank told me that is his favorite manufacturer and how great they are. In the end, he sold me a replacement unit that was less costly to run overall, includes a service contract, has a smaller footprint (we need space very bad) and had all the options of my canon 5185. He delivered it the next week (11-7-2016) and helped me setup a couple of workstations. His assistant Steve, went above and beyond and assisted one of my users with her Papersave software and installed in on several workstations.
I don't write too many reviews outside of Yelp. However doing business with BenAnn and Frank Soch, is a no brainer. Don't think twice about he is the real deal. A++ customer service, and he runs his own company, and charges almost half of what the big boys do.
100% real honest review.
