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Hired 64 times
5 years in business
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
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She was very helpful in cleaning my home. She showed up on time, very professional and did a good time. I will definitely ask her to return.Feb 4, 2020Verified
After a company that we had booked over a month ago cancelled last minute Jenn was a welcomed relief. My mom and I were exhausted after the movers left and I literally stumbled across this app and found Jenn is less than an hour. She arrived ready to work and is a one woman army! My mom felt safe and noted how professional she was. The condo was cleaned from top to bottom-enough to satisfy even the most pain in the you know what landlord. Don't book with any other person. Give Jenn a key and go run some errands...when you get back enjoy your clean oasis!!!Dec 21, 2019Verified
WOW is all I can say ! This company was EXPERIENCED in how well they cleaned; and understanding of a last minute move out clean. When the owner saw that the PRO Packing and moving company had not even packed and moved all of my belongings she did not jump her rate up;when I offered more than quoted by her she refused she was happy to help me in my time of need. Let me tell you all, she did not have to even worry about a tip because we planned to pay her well over due to how sweet and kind she was to even drive as far as she did .It was 98 degrees outside that day AND a saturday! Compassion and empathy for YOUR customers is what keeps a business afloat.Jul 2, 2018Verified
Jenn was a great communicator from the first estimate and very professional throughout. She cleaned our house after we had moved out across the country, so I didn’t see the end result myself but our real estate agent said the cleaning looked thorough. Good job, Jenn!Oct 3, 2018Verified
Jenn's Custom Cleans did an AMAZING job cleaning our apartment before we moved out! 100% recommend her service!May 30, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?First time service fee will generally be higher than recurring services.
- What is your typical process for working with a new customer?Working together to customize a cleaning plan to fit their needs. Picking a scent that the customer will love to come home to, detailed walk thru of home of expectations and any other job details.
- What education and/or training do you have that relates to your work?I have a level 1 certification from the maid service academy, extensive supervisor training and 8+ years of job experience as a dedicated supervisor of a highly requested cleaning crew, and currently working towards a bachelors in business management!