FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly price is for one staff member, which is often enough to get the job done. Sometimes, a job calls for two people or a combination of that, so we work with you to discern the most efficient and cost effective way to accomplish our goals. It works like this: talk and get pics, provide a quote, send a Contract, secure a deposit, pick some dates, get it done! (Deposits are refundable until 48 hours before the start of the job. After 48 hours, they are transferable to a new booking.)
- What is your typical process for working with a new customer?
When you become a new Client, we work with you all along the way and always keep you involved, informed, updated, and stress free. We get together on the phone to discuss the project. After an initial phone call and possibly a site visit, we put together a quote. From there, we sign a Contract, pick a date, and get started on your job just as quickly as possible.
- What education and/or training do you have that relates to your work?
We have worked alongside people for over 15 years in de cluttering and downsizing, so there isn't anything that we haven't seen or done. We have Professional Training working with Seniors as well as educational knowledge in coming alongside people to help them create their best space and life! Your mental and physical health are important to us, and your space is tied to that. We also are pros at running a business, so communication is great, follow through is spot on, and our heart is in the right place. With our Clients!!