If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
The New Nest is here to help you create and achieve the space you want. Whether moving to a smaller home, wanting to change your current home, or tackling those nagging projects or out of hand spaces, we work efficiently and effectively to save you both time and money. One closet? Whole house? No job is too small or too big. Pack Up and Unpack services are also available. With our extensive experience working with Seniors and their families, we bring a unique skill set and deep compassion for the specific challenges of aging. Based in Lake County and with over 15 years of working alongside people to meet their goals, we look forward to helping you build your New Nest!
FYI: We take your inquiry seriously, so we will contact you within 5 to 10 minutes or at 9am if you reach out overnight. If you are not genuinely looking for help and support, please do not click through because it is not free. We support thumbtack and find great clients, so it's all good. We just want to make sure that the Client is serious about hiring someone (even if it's not us). Thank you for your understanding.
Overview
Current Top Pro
Hired 64 times
Serves Wauconda, IL
Background checked
5 employees
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, PayPal, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Type of home organizing service
Areas needing organization
Closets
Bedrooms
Kitchen
In-home office
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and value.
Excellent 4.9
32 reviews
5
94%
4
6%
3
0%
2
0%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Zoe W.
Aug 15, 2026
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Hired on Thumbtack
I had the New Nest in for two workdays (and probably need to get around to like one or two more, but that’s because of me, not them) to do some decluttering from a move that never happened. One day was with a team led by Joy, who is WONDERFUL at collaborative work with the client (the me) and I highly recommend for when you need to weed through things or are working in intimate places like a bedroom, or otherwise have a lot of sentiment happening. My other day, the team was led by Marcia, and I have got to tell you, she is just unbeatable for getting through a huge amount of things to do. It’s a little more stay out from underfoot with her, but that was so, so, so okay for what I needed. For a perfect move, you want Marcia for unboxing the house and Joy for setting up your closets and kitchen drawers, if that makes sense. I imagine they’re also really good at the other side, each, but the days and projects I had them for, they seemed straight up perfect for what was happening that day.
Details: Space planning • Moving preparation • Bedrooms • Kitchen • Closets • In-home office • Bathrooms • 1,000 - 1,500 sq ft • Very unorganized
Home Organizing
Elizabeth P.
Mar 21, 2026
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Hired on Thumbtack
The New Nest is a fantastic company! Joy was responsive and professional, and communication was excellent. The team was prompt and friendly, and did a wonderful job of organizing my garage. I simply couldn’t be more pleased and plan to hire them again soon to organize my basement.
Details: Moving preparation • Garage • Less than 500 sq ft • Unorganized
Home Organizing
Debby G.
Mar 8, 2026
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Hired on Thumbtack
New nest did an amazing job w 28 years of living in my house and accumulating possessions. Everything has a new and logical place and they took away the donations and helped remove all trash every day! We have a new, clear mental space to go along with our clear and organized physical space. Highly recommend!!!!
Details: Removal of unwanted items • Space planning • Storage advice • Kitchen • Bedrooms • Bathrooms • 1,500 - 2,000 sq ft • Unorganized
The New Nest's reply
You are so welcome Debby! Thank you for choosing us, we enjoyed working with you and the pups that week!! I’m so happy to hear you all feel that mental clarity along with the physical space being cleared. You did a great job processing all the clutter and making decisions. You’re a rockstar!
Home Organizing
Risa C.
Jul 6, 2025
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Hired on Thumbtack
Joy and Marcia were a blessing! Didn’t know how much I needed them until I used them for a downsizing project and then called them back to help pack for move. Thank you SO VERY MUCH!!
Thanks, Risa! We so enjoyed working with you. You made our job easy and pleasant every time! We wish you all the best on your next Chapter. Joy & Marcia
Home Organizing
Jeena c.
May 12, 2025
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Hired on Thumbtack
Words can't describe how thrilled I've been working with Marcia and Joy. They helped me turn a seemingly insurmountable mission of organizing my home into small, achievable tasks and took all the stress out of the process. Throughout the whole journey, they have been kind, supportive, and professional. I highly recommend them.
Details: Storage advice • Removal of unwanted items • Closets • Kitchen • Bathrooms • Garage • 500 - 1,000 sq ft • Very unorganized
The New Nest's reply
Thanks, Jeena! It has been wonderful working with you. Your home is really coming together to be the sanctuary you need, and we are happy to be a part of it.
Home Organizing
Credentials
Background Check
Marcia Smith
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly price is for one staff member, which is often enough to get the job done. Sometimes, a job calls for two people or a combination of that, so we work with you to discern the most efficient and cost effective way to accomplish our goals.
It works like this: talk and get pics, provide a quote, send a Contract, secure a deposit, pick some dates, get it done!
(Deposits are refundable until 48 hours before the start of the job. After 48 hours, they are transferable to a new booking.)
What is your typical process for working with a new customer?
When you become a new Client, we work with you all along the way and always keep you involved, informed, updated, and stress free. We get together on the phone to discuss the project. After an initial phone call and possibly a site visit, we put together a quote. From there, we sign a Contract, pick a date, and get started on your job just as quickly as possible.
What education and/or training do you have that relates to your work?
We have worked alongside people for over 15 years in de cluttering and downsizing, so there isn't anything that we haven't seen or done.
We have Professional Training working with Seniors as well as educational knowledge in coming alongside people to help them create their best space and life! Your mental and physical health are important to us, and your space is tied to that.
We also are pros at running a business, so communication is great, follow through is spot on, and our heart is in the right place. With our Clients!!
