The Technology Support Group

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About

For me it isn't work...it's my passion. Technology is and always will change and in most cases improve our quality of life. That's what drives me! Not just learning new technology but being creative to find innovative ways to leverage technology in all areas of business and every day life! Seeing the relief and yes sometimes joy on my clients faces when I resolve their technology issue regardless of how small or large that technology issue may have been.

Overview

Hired 16 times

Business hours

Sun2:00 pm - 9:00 pmMon2:00 pm - 9:00 pm

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Services offered

Role

Administrative assistant

Accountant / bookkeeper

Salesperson

Marketer

Skills

Data entry

Word processing

Spreadsheets

Filing and organization

Work location

My customers travel to me

I travel to my customers

I work remotely (phone or internet)

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Great 4.8

17 reviews

5

94%

4

0%

3

0%

2

0%

1

6%

Steve W.

Apr 13, 2017

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Hired on Thumbtack

Computer Repair

Tim b.

Aug 25, 2015

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Hired on Thumbtack

Kevin Francis far exceeded my expectations! Patient, professional, knowledgeable... and friendly! I will be recommending him to others!

Computer Repair

Jeff M.

Aug 20, 2015

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Hired on Thumbtack

Kevin arrived right on time and had my AP configured and set up quickly. Charged what he said he would and worth every penny. I'll be having him back soon for other issues.

Network Support Services

Sarah C.

Aug 3, 2016

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Hired on Thumbtack

He responded quickly with a quote. He was easy to get ahold of and he was very professional. Timely and efficient service. I was afraid that all of my pictures were gone forever but he was able to restore my precious memories. I am so thankful that I now have a reliable IT resource.

Data Recovery Service

Matthew h.

Mar 8, 2016

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Hired on Thumbtack

Kevin repaired my computer quickly at a reasonable cost. He even offered to pick up and return the unit. He also kept me updated on the progress he was making and problems he was finding. Overall, a very professional and good guy to do business with.

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is $80.00 per hour for IT work. I also provide remote IT Support and bill in 15 minute increments ($20 per 15 minutes). Thus customers only pay for time used to resolve their issue(s) which saves them money.
What education and/or training do you have that relates to your work?
I have Microsoft Training / Certifications as well as Cisco Training / Certifications. I also have 35 years experience (23 years in the military & 12 years in corporate America) in Information Technology. I also have a Bachelor's Degree in Management Information Systems.
How did you get started doing this type of work?
I found I was interested in technology during my tenure in High School at Thomas Edision in New York City. I had 4 years of Electronics and actually built an Inter Com system for my parents house in 1976. I joined the US Air Force and continued in Technology and while in the Air Force completed my MIS Degree.