Will's Computer Repair

Introduction: Customer service and communications. I have an extensive experience in customer service gained from 15 years of retail experience. I understand that computer problems are frustrating and often difficult to understand. Sometimes they are just plain confounding and don't seem to make sense. I will explain problems in plain English and take the time to give an understanding of what the problem is. Sometimes a problem may manifest itself in a way that indicates multiple probable causes. It is my responsibility to diagnose the problem correctly and keep the customer informed of progress. I charge a diagnostic fee of $25.00. This is based on my fee for one hour's labor. This will include a standard set of diagnostic procedures. Any additional charges will be discussed with the customer and approved by the customer before the work is completed. Fees will not exceed the agreed amount agreed to by the customer. The ability to follow my own set of standards when it comes to the customer. So many times I have been put if the position of following corporate polices that were designed to protect the company and minimize the importance of the customer.For an example the "store credit only for returns" policy. To me this translates to "we got your money and you'll never get it back policy". I believe people deserve better that that. It is also bad business. You just lost a potential lifetime customer over one sale!