FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Although my prices are very competitive (and fair), I offer labor discounts for Senior Citizens (10%) as well as for Veterans/Active Military (15%) in appreciation for their service. EVERY DAY IS VETERANS DAY at PERSONAL TOUCH TECHNOLOGY, LLC.
- What is your typical process for working with a new customer?
It's important that I understand what a customer is trying to accomplish (e.g., a repair, fix a software issue, become more familiar with the computer etc) so it is imperative for me to listen to what they have to say and then ask further questions in order to make sure that I understand them correctly and to eliminate confusion or misunderstandings. "Slow PC" can mean slow starting up or slow running specific programs, or slow connecting to the Internet or surfing the web. The only way to fix the problem is to have the customer clarify what issue (or all) he/she is experiencing.
- What education and/or training do you have that relates to your work?
Computers and information technology (IT) are constantly evolving and changing at a rapid pace. If you want to remain viable in this field, you must continue to educate yourself by researching various topics and networking with other professionals.