FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Promise At Summers Plumbing Heating & Cooling, we believe in transparent, upfront pricing—no hidden fees, no surprises. Every customer receives a clear quote before work begins, and we stand behind that price. We also offer financing options and seasonal discounts to make repairs and replacements more affordable. Diagnostic fees are always applied toward your repair when you choose to move forward with the work. We occasionally run special promotions for maintenance or system replacements, and our membership customers receive exclusive discounts, priority service, and annual tune-ups at no extra charge. Our goal is simple: deliver quality service at a fair price, and treat your home as we’d want ours to be treated
- What is your typical process for working with a new customer?
From the moment you contact Summers Plumbing Heating & Cooling, we make the process simple and stress-free. Our friendly call center team schedules your appointment at a time that works for you, and you’ll receive text and email confirmations with technician tracking so you always know who’s coming and when. When our certified technician arrives, they’ll perform a thorough inspection, explain all options clearly, and provide upfront pricing before any work begins. Once you approve the job, we complete the work efficiently and clean up as if we were never there. After the visit, you’ll get a digital summary of the work, photos, and recommendations for future maintenance. We follow up to ensure everything met your expectations—because at Summers, we treat your home as we’d want ours to be treated.
- What education and/or training do you have that relates to your work?
Every Summers technician is background-checked, drug tested and professionally trained to meet or exceed industry standards. Our team completes ongoing technical and safety training through PPC, Lennox, and other Residential Ready, ensuring we stay up-to-date on the latest HVAC and plumbing technologies. This means the person arriving at your home is not only skilled—but trained the Summers way: honest, knowledgeable, and committed to doing the job right the first time.