Introduction: Tier 1 CPU Advisor, Apple Inc. Tampa, FL 06/13 - 12/13
Triaged, diagnosed, and repaired Apple software issues over the phone. Answered questions posed by customers and peers. Found and negotiated solutions for customer issues while resolving and meeting their needs.
Genius, Apple Inc. Boca Raton, FL 08/11 - 06/13
Triaged, diagnosed, Apple hardware and software, on both mobile OS X and iOS platforms. Answered questions posed by customers and peers. Found and negotiated solutions for customer issues while at the Genius Bar. One to One personal training with Apple customers on Apple hardware and software. Assisted Store Leadership with Family Room zoning, and planning new roll-out strategies.
Apple Specialist, Apple Inc. Boca Raton, FL 02/08 - 08/2011
A Customer service based, computer sales specialist dealing with a wide variety of customer needs and scenarios. Manage, coach, and motivate over 60 Mac Specialists on sales tactics, daily operations, and Apples policy and procedure.
Personal interaction that last. Meeting new people, hearing their story, and seeing how technology has changed their life.