FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I’m competitive with my pricing, if competitors are cheaper than me it’s ok, they don’t have the customer satisfaction and service that comes with hiring me. I can also do referral discounts or compensation if interested. The University of Notre Dame has used our services several times and even wrote a letter of recommendation about our company!
- What is your typical process for working with a new customer?
I will spend time on the phone asking specific questions about the situation and the client’s health. After we schedule an inspection we will come out and inspect your home inside and out, top to bottom, under, behind and in everything we can while respecting your privacy, we spend the necessary time needed to inspect and sit down and alleviate your concerns and we’ll go over the solutions. We can do air quality tests on spot if needed to see what type of mold and how much of it you are breathing in, we provide some great remediation Solutions and if we don’t think we can do it we’ll tell you, we won’t try to do something we aren’t qualified for, and we know you want it done right. We also go over some exclusive products that we are an authorized distributor of, some of these products are so exciting! We are also associated with some of the best naturopathic and alternative health practitioners in the region that can help you get your health back on track in a safe and natural way, we care about your long-term well-being! It usually takes test results 4-5 business days to come back. Then any lingering questions by our clients will be answered via calls or texts. We won’t leave you hanging!
- What education and/or training do you have that relates to your work?
I had gotten hands on experience working with a mold expert in the field while I was doing certification courses, it sped up my knowledge exponentially!