FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
Insurance: Make sure the house cleaning company is insured. If a maid slips and falls while cleaning the shower, your homeowner's policy might not cover the incident. The maid service should have liability and employee accident coverage and should include your home, the housecleaner(s) and the company. Satisfaction: Ask if the maid service measures customer satisfaction and if so, what type of procedure is used to collect responses. Are you asked to fill out a survey online or on paper? Will a manager contact you following the house cleaning to be sure your expectations were fulfilled or exceeded? The steps a company takes to ensure a customer's satisfaction tells a lot about how much they value their customers. Quality assurance: Find out the service's quality assurance procedures. How is the quality of service measured and verified to ensure quality of service is maintained? A maid service should have quality assurance procedures in place to be sure their house cleaning meets quality standards every clean. Ask if the maid service has managers who inspect every clean to be sure the quality of service is upheld.