FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I try to keep pricing straightforward and fair. For smaller jobs or troubleshooting, I typically start with a service call to diagnose the issue. If additional work is needed after that, I’ll go over options and pricing before moving forward. If a project turns into more than originally expected, I’m flexible and will work with you to keep things reasonable—especially if we’re already on-site and moving into repair or installation work. My goal is to be transparent, do the job right, and make sure you feel comfortable with the cost before anything moves forward.
- What is your typical process for working with a new customer?
I usually start by getting a clear understanding of what you’re looking to have done—whether that’s through messages, photos, or a quick call. For smaller jobs, I can often give a rough idea of cost upfront. For larger projects, I’ll review the details more closely or set up a time to look at it in person. If troubleshooting is needed, I’ll start with a service call to diagnose the issue, then walk you through what I find and your options before doing any additional work. Once everything is clear, I handle the work from start to finish, keeping things clean, straightforward, and up to code. My goal is to make the process easy and make sure you know what’s going on every step of the way.
- What education and/or training do you have that relates to your work?
I’ve been working in the electrical field for over 7 years, with hands-on experience in residential wiring, troubleshooting, and new construction projects. At Connected Homes, we operate as a properly licensed and insured electrical service, and all work is completed to current code standards. My background is primarily field-based, working on everything from small service calls to full home installations, with a focus on clean, reliable work and doing things the right way.