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Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Mitek's customer service is matched by noone. They are responsive, helpful, and professional. This alone is worth going to them for any computer needs. I would definitely recommend them to anyone.Jul 7, 2019Verified
not good at leaving reviews but I must say that every problem (there have been many as I am computer illiterate) I have ask for help has been addressed and resolved by Mike and I thank him so much. MaryJul 20, 2014
I really did get the feeling they truly cared about my problems.Jun 15, 2017Verified
Great Job!Jul 12, 2015Verified
He was a great help to all are problemsJun 13, 2014
- What should the customer know about your pricing (e.g., discounts, fees)?Very standard pricing in most normal repairs etc.
- What is your typical process for working with a new customer?We normally try our best to understand what it the customer is looking for and make certain their expectations are realistic especially if a set budget is in place. If we are very familiar or experts in the customers project and type of work they need performed, we then explain in layman's terms what we do, what is to be expected of us and what will be expected of them. This way there is absolutely no misunderstanding between the customer and Mitek. If there is a quote involved, then we create a very detailed quote and go through it the customer from beginning to end having them initial everything that has been explained. If there is an issue or problem or something thats not understood we would write that into the finalized quote and make absolutely certain teh customer understand everything. The quote is then created as an invoice as some projects require payment up front while other projects may require deposits or payment at the end of the project.
- What education and/or training do you have that relates to your work?Microsoft System Engineer, Microsoft Registered Refurbisher, ACRBO Member since 2014 (the year it began), A+/CompTIA certification, Numerous Compaq,HP, and Dell Certifications. Asus partner. Western Digital Partner, Seagate Partner, Numerous partnerships to many to list here. Suffice it to say we are not only certified in everything we do, we have been doing all it for close to 30 years and we keep UP with modern technology.