FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Up front pricing
- What is your typical process for working with a new customer?
Helping
- What education and/or training do you have that relates to your work?
20 year's
Pro H20
Top Pro
Free service call
Pipe issues
Responds in about 21 min
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
My focus is quality. I never cut corners and l will make sure you are 100% happy
Overview
Current Top Pro
Hired 78 times
1 similar job done near you
Background checked
14 employees
13 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
12 photos
Projects and media
12 photos
Reviews
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Great 4.7
44 reviews
5
91%
4
2%
3
0%
2
2%
1
5%
Read reviews that mention:
Ericka C.
May 12, 2025
Hired on Thumbtack
Kelly saved the day!
My hot water heater busted and there was water running everywhere. Kelly was quick to respond to my inquiry, came to our home, explained the issue, and returned the next day to replace our tank.
When having a water emergency, stress and uncertainty can take over. Kelly helped turn off the source of the water problem and, again, replaced our old tank with a shiny new one. We appreciate the quick response, professionalism, and explanation of the issue and the best repair.
Details: Water heater repair • Basement • Water heater • House
Emergency Plumbing
Sam F.
Apr 4, 2025
Hired on Thumbtack
Our plumber was extremely professional and thorough. We didn’t know we had an unusual plumbing situation but he did a very good job of explaining it and offering an acceptable solution. I believe he spent more time on us than he should have but didn’t charge more for the extra time. Very pleased with this service!
Details: Less than 2 hours (Simple tasks) • Repairs • Kitchen • Plumbing • Home
Handyman
William J.
Mar 28, 2025
Hired on Thumbtack
Wonderful experience with this company. Was very informative and went to great lengths to resolve my plumbing/gas line issues. Couldn’t be happier with this choice. Will be my plumber moving forward. Book with confidence. Thank You
Details: No, repair is not urgent • Only one drain has issues • Leaking (problem area known) • House
Plumbing Drain Repair
Debby G.
Mar 24, 2025
Hired on Thumbtack
My commode leaked from my commode to my neighbor below. I called PH2O. They responded quickly, assessed the situation and took immediate steps to help rectify before more leakages happened. I definitely give Kelly a 5 rating. He was knowledgeable and so helpful. Highly recommend for any y you or if plumbing projects!!!!!!!!
Details: Yes, repair is urgent • Only one drain has issues • Leaking (problem area known) • Condo/Apartment
Plumbing Drain Repair
Deborah D.
Jul 1, 2025
Hired on Thumbtack
Kelley Shouse was great! He called me minutes after I left a message, was at our home the next morning. He fixed the problem quickly and charges fees very fairly. We highly recommend!
Details: Yes, repair is urgent • No, the building is not currently flooded • Drain issues • House
Plumbing Pipe Repair
Credentials
Background Check
Kelley Shouse