FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Freshly Clean and In Between, we offer clear and flexible pricing: 1. Pricing Structure - Hourly Rate: $30 per hour per cleaner. The number of Professionals depends on the size of the job. - Flat Rate: Starting at $100 for studio/1-bedroom apartment - Service Packages: - Basic ($100), Standard ($150), Deep Clean ($250). 2. What's Included: - Basic Services: Dusting, vacuuming, mopping, bathroom cleaning - Extras: Inside fridge/oven, windows, baseboards (additional charge). 3. Discounts: - Available for weekly, bi-weekly, or monthly services. 4. Special Fees: - For homes with pets or those outside our service area. 5. Quality Assurance: - Satisfaction Guarantee: We'll re-clean if needed at no charge. 6. Policies: - 24-hour notice is required for cancellations to avoid fees. 7. Payments: - Accepting cash, check, Venmo, Cash App, and Zelle. Payment is due upon service completion. Contact us for a personalized quote!
- What is your typical process for working with a new customer?
At Freshly Clean and In Between, the process for working with a new customer is straightforward and customer-focused: 1. Initial Contact: -Inquiry: You reach out via phone, text, or email. -Consultation: We discuss your cleaning needs and preferences. 2. Quote and Scheduling: -Estimate: We provide a customized quote based on your requirements. -Appointment: Schedule a convenient time for the cleaning service. 3. First Cleaning: -Arrival: Our professional team arrives on time, equipped with all necessary supplies. -Service: They perform the agreed-upon cleaning tasks efficiently and thoroughly. 4. Follow-up: -Inspection: We encourage you to inspect the work. -Feedback: Your feedback is essential for us to ensure satisfaction. 5. Ongoing Service: - Regular Scheduling: If you're satisfied, we set up regular cleaning appointments. -Adjustments: We are flexible with any changes in schedule or cleaning needs. Throughout the process, our goal is to provide a seamless and satisfying experience for you!
- What education and/or training do you have that relates to your work?
With 25-plus years of experience our employees undergo a detailed orientation program regarding cleaning standards and procedures. They all attend hands-on training on where and how to use cleaning equipment and products safely and effectively adhering to OSHA standards. We do regular assessments to ensure they are held to high standards. Training is refined based on client feedback to continually improve our services.