FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The Water Restoration Process After a water damage event such as water heater or flood damage, a fast response in starting the restoration is critical. Water restoration is a five-step process that starts with an inspection and ends with your home completely restored to its previous state. Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Damage Restoration Steps 1. Inspection and Assessment 2. Water Removal 3. Drying and Dehumidifying 4. Cleaning and Sanitizing 5. Restoration and Repair Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Restoration Steps in Detail Step 1: Inspection and Assessment Restoration companies perform a thorough damage assessment of the location of the damage. During this inspection, a water restoration specialist will make assessments to categorize and classify the damage that has occurred Water restoration experts will check the materials’ porosity in the impacted area to determine how much water absorption has occurred. Moisture detectors, including hygrometers and moisture scourers, will measure the level of damage and estimate the amount of work required. Based on the findings, they will rate the damage from Class 1 to 4. Water damage inspectors will also identify the water source to ensure the water has stopped and determine the contamination level of the water. The water will then be rated Category 1, 2 or 3. After an inspection has occurred, the water restoration company will tell you the approximate time and costs required to restore your home, as well as payment options. Step 2: Water Removal The next step in the restoration process is to remove standing water via water extraction. Standing water can deteriorate and continue to damage your home, so all it must be removed as quickly as possible. Water extraction is especially important when dealing with a flooded basement as standing water in the basement leads to severe mold growth. Water restoration companies use extractors to remove water during the extraction process. These high-powered pumps and vacuums are designed to absorb all standing and surface water from your home quickly. Several different types of extractors may be used to remove water, including: * Submersible pumps * Truck-mounted vacuums * Portable wet/dry vacuums. After the standing water is extracted, additional inspections may occur to determine the remaining moisture levels and identify whether the carpeting or hardwood floors need to be removed. Step 3: Drying and Dehumidifying After the water is physically extracted from the home, restoration companies begin the dehumidification and drying process. Industrial quality air movers and dehumidifiers are used to dry out any materials that still contain water or were too challenging to access during extraction. At this stage, your home may look dry, but some materials can be wet to the touch. If left alone, these materials may suffer further damage such as warping, breaking or growing mold. Water restoration companies prevent this by completely drying and dehumidifying the impacted area. Throughout this stage, water remediation specialists monitor moisture levels in the walls and floors of the affected areas to determine when your home is dry so that professional cleaning can begin. Step 4: Cleaning and Sanitizing Thorough, professional cleaning is a required step in all home restoration projects. At the same time, restoration companies work to preserve as much of your personal property as possible. Cleaning should always be performed by experts trained in the safety and sanitization requirements of water-damaged homes. Cleaning may take many forms, including: * Spray and wipe cleaning * Dry cleaning * Wet cleaning Restoration professionals may also use foam, abrasive or immersion cleaning techniques to ensure every item is cleaned as thoroughly as possible. This step may also involve mold remediation as necessary. Experts have specialized personal protective equipment (PPE) for cleaning potentially hazardous materials, including N-96 respirators, protective gloves and waterproof clothing. At this stage, restoration specialists also dispose of any damaged materials that were removed during the cleaning phase. Step 5: Complete Restoration The final step of the restoration process is restoration. During the restoration, specialists return your home to the state it was in before the damage occurred. Any materials that were permanently damaged or removed will now be fixed or replaced. Restoration projects may be simple or extensive, depending on the amount of permanent damage that occurred. In some cases, restoration can require relatively simple repairs, such as In others, restoration work is extensive and will require complete reconstruction on parts of your home. Restoration vs Mitigation Restoration and mitigation refer to two separate services provided after a water incident occurs. While water mitigation focuses on prevention, water restoration deals with damage. Water mitigation services are used to prevent further damage from occurring in the first place. A water mitigation company will focus on removing your belongings from the water source and preventing future damage. Water damage restoration is performed after the damage has already occurred and is usually an emergency service. During the restoration, specialists repair or replace materials that were destroyed, and return the home to its former state. Water Removal and Water Extraction Other terms, like water removal and water extraction, refer to the process during which water is removed from the home and belongings. Water removal and extraction often occur between or alongside mitigation and restoration services. While most homes require water mitigation, removal and restoration services, that’s not always the case. For example, a small, temporary water leak that is mitigated within 24-48 hours may not require water restoration services, as mold isn’t likely to grow within that timeframe. Depending on the source of the flood damage usually will determine whether or not your water loss is covered by your homeowners insurance. Most policies only cover those incidents that occur due to a malfunction within the home. If it’s the case that heavy rains have leaked water into your flooded basement, that is usually not covered under most traditional homeonwers insurance policies. For these types of events, there are flood insurance policies that can be obtained. But in any event, flood damage is a serious issue for your home or office. Standing water causes great damage to the structure itself, as well as the items within the home or office. The longer water sits within your property, the greater the damage and the more likely you are to experience mold growth and other serious issues. So if you’ve experienced flood damage, it’s important to choose a water damage restoration company that is licensed, insured & certified to perform the work required to get your property back to its pre-loss state. Many companies say they do flood cleanup work but only accredited restoration companies utilize the proper techniques & equipment to extract any water and restore your property correctly. This includes taking protective measures to ensure there is no future mold growth and working directly with your insurance company should it be necessary to involve them. All flood damage companies should be willing to provide you with a free estimate for any work that needs to be performed, so while they’re at your property, make sure to ask for references and get a good sense for the quality of work they perform. We offer 24/7 emergency response time for your residential or commercial water damage restoration needs. Each technician is insurance approved and stands behind their work with a 100% customer satisfaction guarantee meaning you can feel c
- What is your typical process for working with a new customer?
The Water Restoration Process After a water damage event such as water heater or flood damage, a fast response in starting the restoration is critical. Water restoration is a five-step process that starts with an inspection and ends with your home completely restored to its previous state. Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Damage Restoration Steps 1. Inspection and Assessment 2. Water Removal 3. Drying and Dehumidifying 4. Cleaning and Sanitizing 5. Restoration and Repair Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Restoration Steps in Detail Step 1: Inspection and Assessment Restoration companies perform a thorough damage assessment of the location of the damage. During this inspection, a water restoration specialist will make assessments to categorize and classify the damage that has occurred Water restoration experts will check the materials’ porosity in the impacted area to determine how much water absorption has occurred. Moisture detectors, including hygrometers and moisture scourers, will measure the level of damage and estimate the amount of work required. Based on the findings, they will rate the damage from Class 1 to 4. Water damage inspectors will also identify the water source to ensure the water has stopped and determine the contamination level of the water. The water will then be rated Category 1, 2 or 3. After an inspection has occurred, the water restoration company will tell you the approximate time and costs required to restore your home, as well as payment options. Step 2: Water Removal The next step in the restoration process is to remove standing water via water extraction. Standing water can deteriorate and continue to damage your home, so all it must be removed as quickly as possible. Water extraction is especially important when dealing with a flooded basement as standing water in the basement leads to severe mold growth. Water restoration companies use extractors to remove water during the extraction process. These high-powered pumps and vacuums are designed to absorb all standing and surface water from your home quickly. Several different types of extractors may be used to remove water, including: * Submersible pumps * Truck-mounted vacuums * Portable wet/dry vacuums. After the standing water is extracted, additional inspections may occur to determine the remaining moisture levels and identify whether the carpeting or hardwood floors need to be removed. Step 3: Drying and Dehumidifying After the water is physically extracted from the home, restoration companies begin the dehumidification and drying process. Industrial quality air movers and dehumidifiers are used to dry out any materials that still contain water or were too challenging to access during extraction. At this stage, your home may look dry, but some materials can be wet to the touch. If left alone, these materials may suffer further damage such as warping, breaking or growing mold. Water restoration companies prevent this by completely drying and dehumidifying the impacted area. Throughout this stage, water remediation specialists monitor moisture levels in the walls and floors of the affected areas to determine when your home is dry so that professional cleaning can begin. Step 4: Cleaning and Sanitizing Thorough, professional cleaning is a required step in all home restoration projects. At the same time, restoration companies work to preserve as much of your personal property as possible. Cleaning should always be performed by experts trained in the safety and sanitization requirements of water-damaged homes. Cleaning may take many forms, including: * Spray and wipe cleaning * Dry cleaning * Wet cleaning Restoration professionals may also use foam, abrasive or immersion cleaning techniques to ensure every item is cleaned as thoroughly as possible. This step may also involve mold remediation as necessary. Experts have specialized personal protective equipment (PPE) for cleaning potentially hazardous materials, including N-96 respirators, protective gloves and waterproof clothing. At this stage, restoration specialists also dispose of any damaged materials that were removed during the cleaning phase. Step 5: Complete Restoration The final step of the restoration process is restoration. During the restoration, specialists return your home to the state it was in before the damage occurred. Any materials that were permanently damaged or removed will now be fixed or replaced. Restoration projects may be simple or extensive, depending on the amount of permanent damage that occurred. In some cases, restoration can require relatively simple repairs, such as In others, restoration work is extensive and will require complete reconstruction on parts of your home. Restoration vs Mitigation Restoration and mitigation refer to two separate services provided after a water incident occurs. While water mitigation focuses on prevention, water restoration deals with damage. Water mitigation services are used to prevent further damage from occurring in the first place. A water mitigation company will focus on removing your belongings from the water source and preventing future damage. Water damage restoration is performed after the damage has already occurred and is usually an emergency service. During the restoration, specialists repair or replace materials that were destroyed, and return the home to its former state. Water Removal and Water Extraction Other terms, like water removal and water extraction, refer to the process during which water is removed from the home and belongings. Water removal and extraction often occur between or alongside mitigation and restoration services. While most homes require water mitigation, removal and restoration services, that’s not always the case. For example, a small, temporary water leak that is mitigated within 24-48 hours may not require water restoration services, as mold isn’t likely to grow within that timeframe. Depending on the source of the flood damage usually will determine whether or not your water loss is covered by your homeowners insurance. Most policies only cover those incidents that occur due to a malfunction within the home. If it’s the case that heavy rains have leaked water into your flooded basement, that is usually not covered under most traditional homeonwers insurance policies. For these types of events, there are flood insurance policies that can be obtained. But in any event, flood damage is a serious issue for your home or office. Standing water causes great damage to the structure itself, as well as the items within the home or office. The longer water sits within your property, the greater the damage and the more likely you are to experience mold growth and other serious issues. So if you’ve experienced flood damage, it’s important to choose a water damage restoration company that is licensed, insured & certified to perform the work required to get your property back to its pre-loss state. Many companies say they do flood cleanup work but only accredited restoration companies utilize the proper techniques & equipment to extract any water and restore your property correctly. This includes taking protective measures to ensure there is no future mold growth and working directly with your insurance company should it be necessary to involve them. All flood damage companies should be willing to provide you with a free estimate for any work that needs to be performed, so while they’re at your property, make sure to ask for references and get a good sense for the quality of work they perform. We offer 24/7 emergency response time for your residential or commercial water damage restoration needs. Each technician is insurance approved and stands behind their work with a 100% customer satisfaction guarantee meaning you can feel c
- What education and/or training do you have that relates to your work?
The Water Restoration Process After a water damage event such as water heater or flood damage, a fast response in starting the restoration is critical. Water restoration is a five-step process that starts with an inspection and ends with your home completely restored to its previous state. Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Damage Restoration Steps 1. Inspection and Assessment 2. Water Removal 3. Drying and Dehumidifying 4. Cleaning and Sanitizing 5. Restoration and Repair Every step of the process serves an important purpose, ensuring that all water and contaminants are properly removed. Water Restoration Steps in Detail Step 1: Inspection and Assessment Restoration companies perform a thorough damage assessment of the location of the damage. During this inspection, a water restoration specialist will make assessments to categorize and classify the damage that has occurred Water restoration experts will check the materials’ porosity in the impacted area to determine how much water absorption has occurred. Moisture detectors, including hygrometers and moisture scourers, will measure the level of damage and estimate the amount of work required. Based on the findings, they will rate the damage from Class 1 to 4. Water damage inspectors will also identify the water source to ensure the water has stopped and determine the contamination level of the water. The water will then be rated Category 1, 2 or 3. After an inspection has occurred, the water restoration company will tell you the approximate time and costs required to restore your home, as well as payment options. Step 2: Water Removal The next step in the restoration process is to remove standing water via water extraction. Standing water can deteriorate and continue to damage your home, so all it must be removed as quickly as possible. Water extraction is especially important when dealing with a flooded basement as standing water in the basement leads to severe mold growth. Water restoration companies use extractors to remove water during the extraction process. These high-powered pumps and vacuums are designed to absorb all standing and surface water from your home quickly. Several different types of extractors may be used to remove water, including: * Submersible pumps * Truck-mounted vacuums * Portable wet/dry vacuums. After the standing water is extracted, additional inspections may occur to determine the remaining moisture levels and identify whether the carpeting or hardwood floors need to be removed. Step 3: Drying and Dehumidifying After the water is physically extracted from the home, restoration companies begin the dehumidification and drying process. Industrial quality air movers and dehumidifiers are used to dry out any materials that still contain water or were too challenging to access during extraction. At this stage, your home may look dry, but some materials can be wet to the touch. If left alone, these materials may suffer further damage such as warping, breaking or growing mold. Water restoration companies prevent this by completely drying and dehumidifying the impacted area. Throughout this stage, water remediation specialists monitor moisture levels in the walls and floors of the affected areas to determine when your home is dry so that professional cleaning can begin. Step 4: Cleaning and Sanitizing Thorough, professional cleaning is a required step in all home restoration projects. At the same time, restoration companies work to preserve as much of your personal property as possible. Cleaning should always be performed by experts trained in the safety and sanitization requirements of water-damaged homes. Cleaning may take many forms, including: * Spray and wipe cleaning * Dry cleaning * Wet cleaning Restoration professionals may also use foam, abrasive or immersion cleaning techniques to ensure every item is cleaned as thoroughly as possible. This step may also involve mold remediation as necessary. Experts have specialized personal protective equipment (PPE) for cleaning potentially hazardous materials, including N-96 respirators, protective gloves and waterproof clothing. At this stage, restoration specialists also dispose of any damaged materials that were removed during the cleaning phase. Step 5: Complete Restoration The final step of the restoration process is restoration. During the restoration, specialists return your home to the state it was in before the damage occurred. Any materials that were permanently damaged or removed will now be fixed or replaced. Restoration projects may be simple or extensive, depending on the amount of permanent damage that occurred. In some cases, restoration can require relatively simple repairs, such as In others, restoration work is extensive and will require complete reconstruction on parts of your home. Restoration vs Mitigation Restoration and mitigation refer to two separate services provided after a water incident occurs. While water mitigation focuses on prevention, water restoration deals with damage. Water mitigation services are used to prevent further damage from occurring in the first place. A water mitigation company will focus on removing your belongings from the water source and preventing future damage. Water damage restoration is performed after the damage has already occurred and is usually an emergency service. During the restoration, specialists repair or replace materials that were destroyed, and return the home to its former state. Water Removal and Water Extraction Other terms, like water removal and water extraction, refer to the process during which water is removed from the home and belongings. Water removal and extraction often occur between or alongside mitigation and restoration services. While most homes require water mitigation, removal and restoration services, that’s not always the case. For example, a small, temporary water leak that is mitigated within 24-48 hours may not require water restoration services, as mold isn’t likely to grow within that timeframe. Depending on the source of the flood damage usually will determine whether or not your water loss is covered by your homeowners insurance. Most policies only cover those incidents that occur due to a malfunction within the home. If it’s the case that heavy rains have leaked water into your flooded basement, that is usually not covered under most traditional homeonwers insurance policies. For these types of events, there are flood insurance policies that can be obtained. But in any event, flood damage is a serious issue for your home or office. Standing water causes great damage to the structure itself, as well as the items within the home or office. The longer water sits within your property, the greater the damage and the more likely you are to experience mold growth and other serious issues. So if you’ve experienced flood damage, it’s important to choose a water damage restoration company that is licensed, insured & certified to perform the work required to get your property back to its pre-loss state. Many companies say they do flood cleanup work but only accredited restoration companies utilize the proper techniques & equipment to extract any water and restore your property correctly. This includes taking protective measures to ensure there is no future mold growth and working directly with your insurance company should it be necessary to involve them. All flood damage companies should be willing to provide you with a free estimate for any work that needs to be performed, so while they’re at your property, make sure to ask for references and get a good sense for the quality of work they perform. We offer 24/7 emergency response time for your residential or commercial water damage restoration needs. Each technician is insurance approved and stands behind their work with a 100% customer satisfaction guarantee meaning you can feel c