FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing with no hidden fees. Every quote is tailored to your specific project, and we take the time to explain all costs before any work begins. We also offer military and veteran discounts, seasonal promotions, and flexible financing options on qualifying services. Our goal is to deliver high-quality work at a price that makes sense for you and your home.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and focused on your comfort from day one. When a new customer reaches out, we start with a phone call or message to understand the issue or project goals. From there, we schedule a prompt in-home visit or consultation. Our licensed technician or comfort specialist will assess your system, explain your options clearly, and provide an honest quote on the spot. If approved, we schedule the work at your convenience and keep you informed every step of the way. Our goal is to make the process stress-free and ensure the job is done right the first time.
- What education and/or training do you have that relates to your work?
Our team includes licensed electricians and HVAC technicians who have completed rigorous trade school programs, manufacturer certification courses, and ongoing technical training. We’re certified to work with trusted brands like American Standard, and we stay up to date with the latest industry codes, technologies, and installation standards. As a veteran-owned business, we also bring a high level of discipline, integrity, and attention to detail to every job we do. Your home’s safety and comfort are always in expert hands.