FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, flat-rate pricing for most services. Managed IT plans are customized based on your business size and needs. One-time projects (like network installs or PC setups) are quoted upfront with no hidden fees. We also offer discounts for nonprofit organizations and multi-location businesses.
- What is your typical process for working with a new customer?
We start with a short discovery call to understand your goals and current setup. From there, we’ll schedule a free assessment and create a tailored service plan. Once approved, onboarding begins with documentation, cleanup, and securing your environment — all with minimal disruption to your team.
- What education and/or training do you have that relates to your work?
Our team has over a decade of experience in managed IT, cybersecurity, and compliance. We’re trained in Microsoft 365, endpoint protection, HIPAA compliance, and network infrastructure — and we stay current with evolving cybersecurity threats and best practices through ongoing technical and business certifications.