Q. Describe the most common types of jobs you do for your clients.
A. 1. Real estate listing management and agent support
2. Custom marketing plans for small businesses and independent contractors
3. Maintain websites
4. Consignment Listings- Ebay, Craigslist, etc.
5. Desktop publishing- creating brochures, flyers, print ads, etc.
6. Planning events and meetings
Q. Describe three recent jobs you've completed.
A. 1. Placed Craigslist ads for auctions for auctioneer.
2. Completed brochures for auctions and placed newspaper ads.
3. Designed an ad for a Broker/Realtor to go into a directory magazine.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Communication is key. 1. Be precise in telling the VA what you want. The virtual assistant will be able to help you better if they have an idea of what services you require in detail. 2. Ask questions, then more questions. 4. Be clear on compensation for the work being done. 5. It's best to sign an independent contractor agreement and a confidentiality agreement if necessary that the VA should provide you with before any work is done.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Well- If I told all my secrets I wouldn't haven't a job! However, If I were a customer I would want to know how the VA keeps all their work organized- with the different clients they have. Answer: Each client I have, has their own "virtual" folder on my portable hard drive. I keep every file, communication, contracts, work, etc. in this folder for the specific client. If the client is a repeating customer- I can always refer back to previous work if needed. Also, my files are there- so that I can answer any questions a client might have about the work I have done. I keep my files saved on a portable hard drive for good reason- If my computer ever crashes or got a virus- my files will still be intact on my portable hard drive. Smart Thinking! For back up- I keep any necessary papers printed out and in a "real folder" in my file cabinet- which is organized alphabetically by client. Anything pertaining to that client- goes in the folder with the date.
Another good question- How do VA's keep their clients confidential information? Answer: I keep all confidential information- exactly that- confidential. No one sees my files except for me- not my kids, my husband, etc. If the client's project requires me to need confidential information, I will ask and both parties will sign a confidentiality agreement. I keep my file cabinet locked and my confidential files on the computer are encrypted. The key to a successful business is organization, communication, and scheduling. Even though I work at my home office, doesn't mean I can just watch TV and never get any work done! It's a smart balancing schedule between work and family that gets the job done right.
Q. What do you like most about your job?
A. Number 1: I like being able to set my own work hours! Number 2: I like being able to wake up, get my coffee, and jump right into my work and still be in my PJ's if I want to!
Number 3: I like the "No Gas Money" needed to go back and forth to work!
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. I always have the newest books on marketing and small business finance and strategies. I continuously research keywords for ranking and read relevant articles online. I am currently signed up for a class later this month put on by Google. I'm excited to eager to listen to what they have to teach me.
Q. What are you currently working on improving?
A. Attending more Webinars, to keep up with all the new tech stuff! A good Virtual Assistant should always be improving their skills. There's a lot to learn and things are always changing in the way we conduct business on the internet! I firmly believe there is always room for improvement somewhere!