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1st Service Heating And Air

Licensed
This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.

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About
Owner Butch Garey has over 45 years' experience in the HVAC industry. We are licensed and insured and guarantee our work to be professional and up to code. Our customers have great experiences with 1st Service Heating and Air. With 1st Service Heating and Air, you're not just a number, you're FAMILY! We will make your family's comfort our priority. That's exactly why our slogan is "We Bring Comfort Home". When you work with 1st Service Heating and Air, you’re choosing more than an HVAC service provider. You’re choosing a family-owned business rooted in the community and dedicated to keeping your home comfortable throughout the year. When we opened our doors in 2016, our founders brought over four decades of industry experience together. We understand the importance of transparency, dependability, and integrity, and we bring those values to the homes we serve throughout Richmond, Winchester, Lexington, and the surrounding areas. Whether you own a modern home or one of the beautiful older properties in our area, our technicians have the in-depth knowledge and experience necessary to help keep your home comfortable throughout the year. Your home should be a place of rest and relaxation, and we offer a wide range of heating, cooling, and ventilation services to residential property owners. Whether you need a thorough system repair, regular maintenance, or the installation of a brand-new unit, we’re here to take care of it all. From heat pump tune-ups to furnace installations, you can count on us. Or, perhaps, you’re looking for a whole house generator to protect your power sources. Our skilled professionals are versatile, and they know what it takes to handle virtually any HVAC challenge. We’re also here to answer your questions and be fully transparent along the way.
Overview

Hired 1 time

Serves Waco, KY

Background checked

License verified

6 employees

10 years in business

Business hours

SunClosedMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Credentials

License verified

HVAC – Master

License state: KY

Background checked

Passed by Roy Garey on Aug 8, 2025.

Services offered
Duct and vent type

Heating

Dryer

Exhaust

Other

Building height

Single-level

Two-story

Property type

House

Condo/Apartment

Townhouse

Projects and media
Projects and media
Reviews
Exceptional 5.0

85 reviews

5

99%

4

1%

3

0%

2

0%

1

0%

This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.

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pro avatar
Rita K.

Jul 10, 2025

•

From Google

We have dealt with 1st Service for at least 8 years and have had excellent service. Butch and then Dustin have fixed our problems and installed a whole new system in 21 to replace the original one built into our 1978 home. We love the ease and comfort of the system and the thorough follow-through of the representatives. They have always provided good service and good advice. We highly recommend this company.
1st Service Heating And Air's reply
Hi Rita, thank you so much for your kind words and recommendation! We are thrilled to hear that you have had excellent service with us for over 8 years. We truly appreciate your loyalty and we are here to provide you with continued excellent service whenever you need us.
pro avatar
John S.

Jun 11, 2025

•

From Google

Well pleased with the service. Checked for freon leaks. Added "stop leak" & topped off the freon. Promised to schedule a return trip to clean coils.
1st Service Heating And Air's reply
Hi John, thank you for sharing your feedback! We're glad to hear that you were pleased with the service provided. If you have any further questions or need assistance, please don't hesitate to reach out.
pro avatar
Susan T.

Jun 26, 2025

•

From Google

Dustin did a wonderful job on diagnosing the issues with my heat pump. He explained the problems thoroughly and promptly added freon to the unit. He even bravely ventured into the creepy crawl space and found areas where an animal had destroyed parts of the duct work. If you need help, I highly recommend using 1st Service Heating and Air! Thank you so much :)
1st Service Heating And Air's reply
Hi Susan, thank you for sharing your positive experience with Dustin from 1st Service Heating and Air! We're glad to hear that he was able to diagnose the issues with your heat pump and provide excellent service. We appreciate your recommendation and are here to help with any future HVAC needs you may have.
pro avatar
Tina T.

Jul 9, 2025

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From Google

I was contacted ahead of the technicians arrival and he was very prompt. He went over my system in great detail and kept me informed of what he was doing and explained everything to me. I also had some questions to better educate me on my system and he was more than glad to explain. I would highly recommend him(Dustin Garey) and 1st Service to anyone. I really appreciate the great service!
1st Service Heating And Air's reply
Hi Tina, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Dustin provided you with excellent service and answered all your questions thoroughly. We appreciate your recommendation and are grateful for your support.
pro avatar
Trenton P.

May 22, 2025

•

From Google

The guys at 1st service do amazing work. This is the second set of units weve had them do for us. The first was due to old units, this time was a replacement due to a direct lightning strike. They communicated well throughout the process, were able to get us in quick, and as always did amazing work.
1st Service Heating And Air's reply
Hi Trenton, thank you for your kind words! We are thrilled to hear that you had a positive experience with our team at 1st Service Heating & Air. We appreciate your continued trust in our services and are here for you whenever you need us.
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