FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a 15% discount with membership
- What is your typical process for working with a new customer?
1. First Contact When you call or book online, you'll talk to a real person — not a voicemail. We collect the basics: what's going on, your address, equipment info if you have it, and how urgent it is. We give you a realistic arrival window, not a 6-hour "sometime today" runaround. 2. Diagnostic Visit A Doggone Good tech shows up in a marked truck, in uniform. We do a thorough diagnostic — not a 5-minute glance. We're looking at the full system, not just the obvious symptom, because a failing capacitor today can be a dead compressor next month if the underlying issue isn't caught. 3. Transparent Pricing Before Any Work We tell you exactly what's wrong, what it'll cost to fix it, and what your options are — before we touch anything. No surprises on the invoice. If it's a simple repair like a capacitor swap, we tell you upfront. We're actually known for our $100 capacitor replacement — flat rate, no games. 4. The Work We do the job right the first time. Techs are trained, equipped, and not rushing to the next call at your expense. We clean up after ourselves. 5. The Follow-Up We follow up to make sure everything is running right. If something isn't, we come back — that's what a warranty means.
- What education and/or training do you have that relates to your work?
EPA 608 certified — required by federal law to handle refrigerants. Any tech working on your system should have this, no exceptions. Excellence is the gold standard in the trade. It means a tech has been tested on real-world HVAC knowledge, not just on-the-job guessing. Trained on the specific equipment brands we install and service — manufacturers like Carrier, Lennox, and Trane run factory training programs, and our techs go through them. Ongoing field training — the industry changes. New refrigerants, new variable-speed systems, new smart thermostat integrations. We don't let our guys coast on what they learned five years ago. On the Business Side Louisiana State Licensing Board for Contractors (LSLBC) licensed — required to operate legally in this state. Fully insured — general liability and workers' comp. This protects you as much as it protects us.