FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing. After evaluating your system, we explain your options and costs before any work begins, no surprises. We offer seasonal promotions, maintenance membership discounts, and occasional specials. Final pricing depends on the scope of work, system condition, and parts needed.
- What is your typical process for working with a new customer?
We start by gathering a few details about your system and comfort concerns, then schedule a convenient appointment. One of our licensed technicians performs a thorough evaluation, explains findings in plain language, and presents repair or replacement options. You choose what works best for your home and budget, no pressure.
- What education and/or training do you have that relates to your work?
Our technicians are licensed, insured, and trained in residential HVAC service, repair, and installation. We stay current with manufacturer training, industry best practices, and evolving efficiency standards to ensure safe, reliable work on every visit