FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based off of engraving time, art prep, material cost, and value of item. I usually charge $1 per minute in 15 or 30 minute increments. For more valuable items such as jewelry or knives, pricing can increase since the job is more risky.
- What is your typical process for working with a new customer?
After getting contact info, I gather as much info on item(s) and expectations as possible so I can create the most accurate quote and time-frame. I then send quote and if they accept, I create a mockup for their approval. After approval, work is performed in 2-4 days usually depending on job and inventory.
- What education and/or training do you have that relates to your work?
I have 20 years of computer experience in IT. Other than that, I'm constantly learning new techniques as well as ways to improve quality and efficiency.