- What should the customer know about your pricing (e.g., discounts, fees)?
We use “Xactimate” estimating software from Xactware for all of our estimating. This is the same software that over 95% of insurance companies use also. This makes our invoicing process seamless as we use the same the exact same software and the same 3rd party price lists through Xactimate as do the insurance companies. This keeps everyone on the same level playing field and ensures that we can get you back into your home or business as soon as possible.
- What is your typical process for working with a new customer?
We get to know the customer first by listening to their needs and expectations. From there, we propose a plan of action to achieve their “end goal”.
- What education and/or training do you have that relates to your work?
LA State Licensed Commercial Contractor LA State Licensed Residential Contractor IICRC Certified WRT - Water Restoration Technician IICRC Certified ASD - Advanced Structural Drying IICRC Certified AMRT - Applied Microbial/Mold Remediation Training NORMI Certified Mold and Microbial Inspector