Tropical Touch Cleaners

We sincerely apologize for the inconveniences you experienced with our recent deep cleaning service for your 1400 square foot house. We deeply regret any shortcomings in our service and appreciate your feedback as it helps us improve our processes.This is the reason why we require a full walkthrough after the service is done to address any details that we may have been missing We acknowledge that multiple surfaces were not cleaned to your expectations, and we are truly sorry for this oversight. Our aim is to provide a thorough and comprehensive deep clean, and it's clear that we fell short in meeting these standards during our visit. We also understand the the incident involving the cleaning solution sprayed on the back of your oven.We are truly sorry for that and we will try to find a solution for it,I don't really understand what happen since we use oven safe cleaning products . Regarding the carpets and dog hair, we apologize for not providing the level of cleanliness that you anticipated. We understand the importance of addressing pet hair and maintaining a clean environment, and we regret that we did not meet these expectations during our service. We appreciate your understanding in accepting the $100 refund. However, we acknowledge that this doesn't fully reflect the extent of the inconvenience you've experienced. As a gesture of goodwill and to make things right, we would like to offer you a significant discount on your next deep cleaning service with us. This is an opportunity for us to demonstrate our commitment to delivering the quality service you deserve. Please let us know if you'd like to take advantage of this offer, and we'll ensure that your next deep cleaning is executed with the utmost attention to detail and care. Once again, we apologize for any frustration or disappointment you've faced as a result of our service. We value your feedback and your business, and we are dedicated to ensuring that your future experiences with us are nothing short of exceptional.