What types of customers have you worked with?
Every project is custom work as far as I am concerned & I give each project my full attention. There is no common job, I am a carpenter not a plumber.
What advice would you give a customer looking to hire a provider in your area of work?
Take my word for it. Having a profession does not make a professional out of most of the crews I have seen around town. Get involved. Take Pictures. Don't let the overall price of a bid disqualify or select a contractor for you. I am always willing to work on prices, even though I have been told I do not charge enough, don't think that it is like shopping at the mall and everyone is offering the same end results. If the price seems high it probably is, if the crew that shows up for less seems like they don't know what they are doing it is because they don't. Make your choice wisely.
What questions should customers think through before talking to professionals about their project?
Its not all gravy.
The proof is in the pudding. Anyone can make it, but you are not going to know if it is any good until its sat around and cooled off. Like construction, anyone can tell you how great it is going to be, and how wonderful they are at it, but the end results are what matters, and a lot of homeowners aren't aware of how badly some jobs go off track due to mismanagement & poor quality work until months or even years later. Small repairs where they saved money can lead to major catastrophes down the line if the wrong people are involved in important steps of the initial consultation. Covering up problems is not really going to make them go away.