FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cleans, our goal is to provide high-quality cleaning services at affordable prices. We work with a transparent pricing structure with no hidden fees. We offer customized packages depending on the client's needs and the size of the space. Additionally, we periodically offer promotions and discounts for customers who hire recurring services. Our team always explains the costs clearly before starting any work to ensure the customer is fully informed.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start with a detailed conversation to understand their specific needs. Then, we schedule a visit to the location for a more accurate assessment of the work to be done. Based on this visit, we provide a transparent, customized quote. If the customer agrees to the quote, we schedule a date for the service, always respecting the agreed-upon deadlines. Our goal is to make the process simple and hassle-free for the customer.
- What education and/or training do you have that relates to your work?
The team at Cleans is made up of trained and experienced professionals in the field of residential and commercial cleaning. Our employees receive periodic training to ensure they are up to date with the best industry practices, proper use of cleaning products, and efficient techniques. Additionally, we follow safety and health regulations to ensure a safe working environment for both our employees and our customers.