FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing. Customers receive a detailed estimate based on the scope of work needed. We accept cash, check, ACH/bank transfer, and major credit/debit cards. Applicable processing fees may apply to electronic payments.
- What is your typical process for working with a new customer?
We begin by discussing the customer’s concerns and scheduling an on-site assessment. After inspecting the affected areas, we explain our findings, recommend the appropriate services, and provide an estimate. Once approved, our team completes the work while keeping the customer informed throughout the process.
- What education and/or training do you have that relates to your work?
Our team is trained in professional water damage restoration, structural drying, moisture detection, and mold remediation. We follow industry-standard procedures and use professional equipment to properly assess, mitigate, and restore affected properties.