FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Discounts: ○ Regular Customers: Enjoy a 15% discount on labor. ○ Veterans & Seniors: We honor your service and experience with a 15% discount on labor. ○ Referral Discounts: Earn discounts by referring friends and family. ○ Seasonal Discounts: Take advantage of our seasonal promotions.
- What is your typical process for working with a new customer?
To ensure a smooth and efficient experience for our new customers, we follow these steps: 1. Scheduling an Appointment: We start by collecting the customer's full name, service address, phone number, and email. 2. Initial Consultation: For HVAC services, we perform a diagnostic of your system or provide a free estimate for HVAC installation or replacement. 3. Providing Estimates: After the diagnostic or estimation service, we promptly provide you with a detailed estimate for HVAC repair or installation, usually within the same day.
- What education and/or training do you have that relates to your work?
Our company is fully licensed, bonded, and insured, ensuring the highest standards of professionalism and safety.