FAQs
- What is your typical process for working with a new customer?
Communication and organization are the keys to success. The first step with any new client is to have a kick-off meeting to discuss what can be expected during the course of the project. From here I will outline the project timeline with milestones. The milestones help clients understand how progress is being made. Each milestone carries with it a meeting either via phone or in person. For website projects the client will have access to the beta website via a secret link to the development server. From this point on, the client has full visibility of the process and can offer insights and real-time feedback. Each project includes at least 1 week of QA/QC time to ensure the finished product functions as planned. We then move to the training milestone. Post-project our team is available for questions and additional training. Each website carries with it a 45 day warranty. For non website projects the process will vary but everything we do will carry with it a milestone structure.
- What types of customers have you worked with?
The vast majority of my clients are nonprofits, artists, authors and small business in New England and around the country. If you are a nonprofit organization please view more information on the "For Non Profits" tab on the MetroCreate website.
- Describe a recent project you are fond of. How long did it take?
A recent project that I completed and feel proud of is one for a well-known nonprofit organization with locations in Boston and New York. Room to Grow needed a completely redesigned website that has modern design featuring responsive layout. You can view the project by Googling Room to Grow.