FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Lupa Painting Services, we believe in transparent, fair, and upfront pricing. Here’s what customers should know: No hidden fees — ever. The price we agree on is the price you pay. Free on-site estimates. Every project is unique, so we provide accurate quotes after evaluating the job in person. Competitive and flexible pricing. We work with your budget and offer options that fit your needs. Discounts available. We offer seasonal promotions, multi-room discounts, and special pricing for returning customers. Material costs included. Unless discussed otherwise, high-quality paint and supplies are included in your estimate. Clear scope of work. Your quote will detail exactly what is covered so there are no surprises. Price adjustments only with customer approval. If any unexpected repairs are needed, we always notify you before proceeding. Our goal is to provide excellent craftsmanship at a fair price, backed by honesty and customer satisfaction.
- What is your typical process for working with a new customer?
At Lupa Painting Services, we follow a clear and organized process to ensure every customer has a smooth and stress-free experience: Initial Contact & Consultation We start by discussing your project needs, timeline, and expectations. You can send photos or request an on-site visit for a more accurate evaluation. Free On-Site Estimate We visit the property to assess the space, surfaces, repairs needed, and materials. This allows us to give you a precise, honest quote with no hidden fees. Color & Material Guidance If needed, we help you choose the right colors, finishes, and paint products based on durability, lighting, and design preferences. Detailed Proposal & Scheduling You receive a written proposal outlining the project scope, materials, timeline, and cost. Once approved, we schedule the job at your convenience. Preparation & Protection We take great care to protect floors, furniture, and any surrounding areas. Surface preparation includes patching, sanding, caulking, and priming as needed. Professional Painting Our team applies high-quality paint with proper techniques to ensure smooth, long-lasting results. We maintain clean workspaces throughout the project. Final Walkthrough & Satisfaction Check After completion, we walk through the project with you to ensure everything meets your expectations. Any touch-ups needed are addressed immediately. Cleanup & Follow-Up We leave your space clean and ready to enjoy. We also follow up to make sure you’re completely satisfied with the results. Our goal is to provide a reliable, transparent, and high-quality experience from start to finish, making your home look beautiful and feel refreshed.
- What education and/or training do you have that relates to your work?
At Lupa Painting Services, our team combines professional training with years of hands-on experience in residential and commercial painting. Our background includes: Formal training in surface preparation, color application, and finishing techniques This includes proper sanding, priming, caulking, patching, and coating procedures to ensure long-lasting results. Safety and OSHA-related training We follow industry-standard safety practices for ladders, protective equipment, ventilation, and material handling. Manufacturer-certified product knowledge We stay up to date with Sherwin-Williams, Benjamin Moore, and other premium brands regarding product performance, durability, and proper application methods. Specialized training in interior/exterior painting Including drywall repair, staining, cabinet refinishing, trim and molding work, and textured surfaces. Years of professional experience Our skills come not only from training but from completing hundreds of projects—each improving our precision, efficiency, and craftsmanship. This combination of education, training, and hands-on experience allows us to deliver high-quality, reliable painting services with results that last.