Q. What advice do you have for a customer looking to hire a provider like you?
A. Have specific ideas about what your needs are. Don't just say "I need a website" or "I need some marketing materials." It's much better to respond with "I need a website that will convey the following information about us. Here is a sample of our logo, and some previous marketing materials which may be of help to you ..." Being more specific about who you are trying to reach, and what you want to communicate about your business or organization will go a long way towards getting the job done faster, and more correctly the first time. Also, be conscious of, and communicate expectations and deadlines. Rush projects will usually bill higher, and will demand a greater level of care and review.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Designing is an art, much like sculpting, painting or music. The end result is a work of the heart as well as the mind. A good designer will give his all to even the most seemingly mundane of projects, will take criticism openly and thankfully, and will ask only reasonable compensation for their work.
Q. What questions should a consumer ask to hire the right service professional?
A. Can I have a timetable for completion of the project (either whole, or in phases)?
What specifically do you need from me to get started?
Can you prepare a cost-estimate for me so I can properly budget for this?
What sort of after-project support is available (i.e., regular website updates, additional touch-ups to graphics or logos, et al), and what sort of fees will be charged for these?
What sort of tertiary costs (ie., web hosting, domain name, etc.) will be required?
Q. What important information should buyers have thought through before seeking you out?
A. For what purpose do you need a website, and what sort of information should it convey? How complex will it be?
What is my approximate budget for the products or services I wish to purchase?
What is my approximate time-frame for completion of the project? Is it realistic?