FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope of work, materials, and labor required. We provide detailed written estimates before starting any project. Discounts may be available for repeat customers, referrals, or bundled services. There are no hidden fees, and any changes are discussed and approved in advance.
- What is your typical process for working with a new customer?
We begin with a free consultation and site evaluation to understand the customer’s needs. After reviewing the project, we provide a clear written estimate and timeline. Once approved, we schedule the work, complete the project professionally, and follow up to ensure customer satisfaction.
- What education and/or training do you have that relates to your work?
Our team has years of hands-on experience in home improvement, masonry repair, waterproofing, and exterior maintenance. We stay up to date with industry best practices, safety standards, and manufacturer installation guidelines to ensure quality workmanship and long-lasting results.