FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, transparent pricing with no hidden surprises. Our rates are based on the size of the move, crew required, access conditions, and travel time. We provide upfront estimates for local and long-distance moves, and we always explain what is included before your move begins.
- What is your typical process for working with a new customer?
We start by learning the details of your move, including inventory, locations, timing, and any special requirements. From there, we recommend the appropriate crew and truck, provide a clear estimate, and confirm the schedule. Our team handles the move from start to finish, ensuring professional communication throughout the process.
- What education and/or training do you have that relates to your work?
At BCM, our team is professionally trained in furniture protection, packing, loading strategy, safe lifting, and relocation logistics. We focus on efficient handling and careful transportation to ensure high service standards for residential, commercial, and specialty moves.